Repair Technician

North Creek Roofing•Mill Creek, WA

8d•$30 - $35

About The Position

As a Repair & Service Technician, you'll be on the front lines delivering critical service and repair solutions to our customers. Whether addressing warranty issues or taking on new service calls, you’ll be responsible for diagnosing problems, executing high-quality repairs, and ensuring homeowner satisfaction every step of the way.

Requirements

2+ years of experience in roofing, service, or residential construction
Proficient with asphalt shingles, metal, and PVC roofing.
Comfortable working at heights and on varying roof pitches with safety equipment
Basic carpentry and gutter installation experience
Excellent communication and customer service skills
Must be able to lift 50+ lbs. regularly and work in a physically demanding role
Valid driver’s license and clean driving record

Nice To Haves

Bilingual in Spanish is preferred.

Responsibilities

Respond to customer inquiries and service requests for past and current jobs
Diagnose and perform repairs on shingle, metal, some tile and shakes, PVC
Repair or replace roof components such as flashing, valleys, ridges, and pipe boots
Repair or replace siding, fascia, soffit, Skylight curbs, carpentry etc
Communicate repair findings and scope clearly to customers
Conduct site assessments and propose small repair scopes for new customers
Install gutters, downspouts, skylights, and chimney flashing as needed
Document work completed and update service tickets with job notes and photos
Collaborate with Production and Operations teams to ensure scheduling and materials align
Maintain a clean and safe job site, following company and OSHA safety guidelines
Proactively report material needs, safety concerns, or customer issues