Repair Technician

CDW • Orlando, FL

23h • Onsite

About The Position

At CDW, a Fortune 500 technology solutions provider, the company helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. CDW emphasizes trust, connection, and commitment, fostering a collaborative environment where coworkers support each other and customers. The company is committed to being an AI-fluent organization, valuing curiosity, a learner’s mindset, and openness to experimentation with AI to enhance human creativity and decision-making. As a Computer Repair Technician within the K–12 area, the role involves diagnosing and repairing hardware and software issues on various Chromebooks. This position requires core skills in using hand tools, equipment repair, analysis, and troubleshooting, all while maintaining quality and production standards.

Requirements

• Excellent written and verbal communication skills
• Strong attention to detail
• Experience as a computer technician or in a similar IT role
• Strong analytical and problem-solving skills
• Ability to diagnose and resolve technical issues effectively
• Time management and organizational skills
• Ability to prioritize tasks and work efficiently in a production-focused environment

Responsibilities

• Accurately review customer work orders and carefully assess user-reported computer issues to identify and resolve problems
• Test and evaluate customer device needs to determine appropriate repairs
• Perform electronic device repairs, including hardware and software troubleshooting
• Troubleshoot customer hardware or software issues while ensuring proper procedures are followed
• Set up, repair, or replace computer hardware and associated devices as needed
• Follow all QC standards, ensuring each device is reviewed per customer request and meets required quality checks
• Remain flexible with internal movement across K–12 teams to support training on multiple device types and stay current with OEM requirements
• Meet established production goals while consistently upholding QC standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees