Repair Technician II

Albertsons Companies•Phoenix, AZ

About The Position

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community. Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. What you will be doing An Albertsons IT Repair Technician II is a vital role in any organization that relies on technology. You will be following scripts to configure PC’s and hardware, package the equipment and prepare for deployment. Being an Albertsons IT Repair Technician II is a great career choice for many reasons. You get to work with cutting-edge technology and solve challenging problems every day. You also have the opportunity to help people and our business achieve their goals and improve their productivity. You can learn new skills and grow professionally in a dynamic and fast-paced environment. You can also enjoy a variety of benefits, competitive pay, company provided vehicle, on the job training, and career advancement. Being an IT repair technician is not only rewarding, but also fun and exciting! The position will be based in Tempe, AZ.

Requirements

High School Graduate, Associates Degree Preferred
1-2 years of prior relevant experience –Retail experience a plus.
Significant experience working with various operating systems, Microsoft products (MS Office), device drivers, diagnostic utilities, and Internet browsers.
MUST be an effective communicator.
A proven ability to perform as a positive team player.
A strong mechanical and solution-driven inclination.
Able to read and correctly follow procedural documentation (configuration, testing).
Basic ability to complete data entry via various internal databases.
Experience managing multiple tasks and successfully completing them in a timely manner.
Able to regularly work independently; ability to appropriately prioritize daily activities is required.
Must be able to lift up to 50 pounds of equipment with assistance as needed; some physical maneuvering necessary during equipment handling, installation or repair.
Experience managing multiple tasks and driving them to completion with a high degree of success.

Nice To Haves

Experience in troubleshooting and repair of desktop computers, basic networks, servers, scanners, and output devices a plus.
Industry-standard A+ and/or Network+ certifications a plus.
Two-year technical or collegiate-level degree in Information Technology preferred.
Working knowledge of databases, including data entry, retrieval, and data utilization.

Responsibilities

Routine, repetitive tasks such as Cleaning, Testing, and Repairing failed equipment; including but not limited to desktops, printers, point-of-sale equipment, scanning devices, and weighing systems.
Process warranty using various RMA processes.
Test documentation that will be sent to the field.
Use of work tracking Database.
Work with peers and diverse knowledge teams to accomplish common goals.
Frequently work with operating systems, production applications, LANs, software, hardware, and retail systems.
Test and Certify field maintenance documentation in support of field-level repairs.
Develop close vendor relationships to maximize and simplify repair, support, and refresh opportunities.
Work with peers and diverse knowledge teams to accomplish common goals.
Configure hardware for delivery to stores.
Provide assistance and support for field staff.
Valid driver’s license required.
Validate accuracy of shipments.

Benefits

medical
dental
vision
disability and life insurance
sick pay
PTO/Vacation pay
paid holidays
bereavement pay
retirement benefits (pension and/or 401(k) eligibility)
Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans