Repair Lab Manager
About The Position
The Repair Lab Manager is responsible for leading the day-to-day repair lab operations for diagnostic medical imaging devices while maintaining hands on technical capability. This role ensures timely, compliant, and high-quality repairs while driving continuous process improvements, cost efficiency, and team development. The ideal candidate combines strong operational leadership with deep technical troubleshooting and repair expertise in a regulated medical device environment. The Repair Lab Manager serves as a key liaison between Technical Service, Quality, Operations, and Supply Chain to support customer satisfaction and operational efficiency.
Requirements
- Bachelor’s degree in engineering, Biomedical Engineering, Electronics, or related technical field or equivalent experience.
- 7+ years of experience in medical device repair with at least 3 years of leadership experience managing a repair lab.
- Strong hands-on experience repairing electro-mechanical, optical, imaging, or software driven medical devices.
- Proven experience driving operational improvements and managing technical teams.
- Strong analytical, documentation, and problem-solving skills.
- Attention to detail and commitment to quality
Responsibilities
- Manage daily repair lab operations, including workflow prioritization, turnaround time, and resource allocation.
- Lead, coach, and develop a team of repair technicians; conduct performance reviews and skill assessments.
- Refine and improve standard operating procedures, work instructions, and repair documentation in compliance with FDA, ISO 13485, and company quality standards.
- Drive continuous improvement initiatives to enhance efficiency, improve turnaround time, and improve quality metrics.
- Develop a set of KPI's to monitor turnaround time (TAT), repair volumes, backlog, and cost metrics; and implement corrective actions as needed.
- Collaborate cross-functionally with Quality, GmbH HQ, Supply Chain, Customer Care, Technical Support, and Field Service Teams.
- Ensure proper inventory control of spare parts, tools, and test equipment.
- Support audits and inspections (internal, FDA) and address corrective and preventative actions (CAPA) in partnership with Heidelberg Engineering's Quality representative.
- Manage and maintain the service loaner fleet, always ensuring sufficient availability of loaner devices to support contract and warranty customers.
- Support root cause analysis for repeat failures and drive corrective and preventive actions.
- Prepare reports and present lab performance metrics to the Head of Technical Service and leadership team
- Perform complex troubleshooting, diagnostics, and repair of medical devices at module and system levels as needed.
- Serve as the technical escalation point for challenging repairs or repeat failures.
- Validate repair effectiveness through functional testing, calibration, and verification.
- Participate in technical team meetings as applicable, to support knowledge sharing, technical alignment, and best-practice exchange.
- Communicate directly with customers, as needed, to explain repair findings and address technical questions regarding their repair bills.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
