Repair Administrative Assistant

KEH•Smyrna, GA

40d•Onsite

About The Position

The Administrative Assistant will support the Repair Operations department at KEH by assisting with the coordination of repair workflows, customer service, inventory management, and internal communication. This role is vital to ensuring that repair processes run efficiently, all customer communications are handled professionally, and internal documentation is kept up to date. The successful candidate will be detail-oriented, organized, and comfortable handling multiple tasks in a fast-paced environment. Location In-person role based in Smyrna, GA (Atlanta metro area)

Requirements

High school diploma or equivalent required; associate degree preferred.
2–3 years of administrative experience, ideally in a repair or technical environment.
Strong organizational skills with the ability to multitask and maintain attention to detail.
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with Monday.com or similar platforms is a plus.
Ability to work independently as well as collaboratively in a fast-paced environment.
Customer service mindset with a strong ability to address inquiries and resolve issues professionally.
Basic knowledge of repair workflows and inventory management systems preferred.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
Ability to apply concepts of basic algebra.
Ability to build merchant category budget.
Basic knowledge of applied statistics, core machine learning algorithms and basic AI principles

Responsibilities

Repair Workflow Coordination: Oversee repair equipment tracking in Monday.com and Gala. Coordinate shipments to OEM vendors and manage return approvals. Process RMAs for Extend repairs and communicate repair outcomes to customers.
Customer Service & Communication: Respond to customer inquiries via email, phone, and in person, providing repair status and updates. Handle warranty repair communications, including re-estimates, exchanges, and refunds.
Sales & Internal Support: Collaborate with sales teams on customer concerns, re-estimates, and repair status. Assist with inventory and part availability coordination, and report on customer returns.
Gear Intake & Documentation: Inspect and log incoming repair gear, ensuring all accessories are included. Distribute equipment to technicians for evaluation and repair.
Post-Repair & Fulfillment Support: Update repair status and notify customers and sales teams once repairs are complete. Coordinate shipping of completed repairs to customers.
Inventory & Warehouse Coordination: Support technicians with gear retrieval and ensure proper tracking of repair parts. Maintain inventory bins and assist with warehouse organization.
Vendor & Warranty Repair Management: Ship gear to vendors, manage returns, track parts and repairs. Liaise with vendors for re-estimates, parts availability, and ordering.
Extend & Sony Workflow: Input and track Sony gear in internal systems, provide reports to Sony. Manage invoicing and RMA communications for Extend repairs.
General Duties: Ensure repair area supplies and tools are stocked. Additional job duties and requirements may include: Maintain repair area supplies and ensure tools/materials are stocked.