Rep Client Service II- Admin

UF Health • Jacksonville, FL

2d

About The Position

Reports directly to the designated immediate manager for the specific practice or outpatient department. Responsible for scheduling patient appointments. Interviews patients to obtain appropriate demographic and financial information. Registers patients and performs other registration functions. Obtains necessary signatures and documentation from patients for billing and insurance purposes. Orders laboratory tests and other tests via the computer system at the direction of the physicians. Performs end-of-day disposition and gathers appropriate statistical information relating to patients. Announces the arrival of patients and answers incoming telephone calls for the department/practice. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. This position is also responsible for processing referral requests for all providers practicing within the clinic module and ensuring that when needed, referral/authorization numbers are obtained for these services.

Requirements

• Knowledge of insurance plans and guidelines
• Ability to obtain authorizations and pre-certifications from insurance plans
• Requires excellent decision making skills and initiative
• Must be very detailed oriented
• Possess excellent verbal and written communications skills in the English language
• Basic arithmetic skills are necessary for cashiering
• Data entry experience required
• Ability to prioritize tasks and organize workflow
• Must be able to handle stressful situations in a professional customer service related manner
• Skilled in conflict resolution
• High School Diploma or GED
• Minimum of two (2) years experience in a clinical office setting with extensive patient registration, front desk, and insurance experience and knowledge

Nice To Haves

• ICD-9 and CPT coding preferred
• Completion of a standard terminology course would be helpful, but not required

Responsibilities

• Scheduling patient appointments
• Interviewing patients to obtain demographic and financial information
• Registering patients and performing other registration functions
• Obtaining signatures and documentation from patients for billing and insurance purposes
• Ordering laboratory tests and other tests via the computer system
• Performing end-of-day disposition and gathering statistical information
• Announcing the arrival of patients and answering telephone calls
• Serving as a liaison between patients, nurses, physicians, and others
• Providing customer service and greeting patients
• Processing referral requests and ensuring referral/authorization numbers are obtained

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED