Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. POSITION SUMMARY The REO Specialist – Avenue is responsible for preparing and reviewing documentation related to investor services products while ensuring compliance with industry regulations. This role coordinates with internal teams, Realtors, vendors, asset companies, and attorneys to facilitate title clearance, closing, and approval processes. The REO Specialist monitors workflow efficiency, vendor performance, and timelines to ensure successful and compliant closings. DESCRIPTION Essential Functions, Duties, and Responsibilities Order & Contract Review Review contracts and open orders for investor services–related products. Open and manage REO-related orders in accordance with company standards. Perform final pre-closing checks including taxes, premiums, endorsements, vesting, and checklist requirements. Systems & Reporting Demonstrate strong working knowledge of ResWare. Update spreadsheets and reports for weekly distribution. Maintain accurate records and documentation throughout the REO process. Coordination & Closing Support Work closely with Realtors, vendors, asset companies, and attorneys to coordinate title. clearance, closings, and ALTA/CD approvals. Collaborate with scheduling teams to set closing times with customers. Ensure all closing requirements are satisfied prior to file submission. Performance & Workflow Management Fulfill performance standards and deadlines in alignment with company goals and vision. Manage individual workflow to ensure timeliness and efficiency. Ability to effectively and accurately convey information to others. Performs related duties as assigned by management. Qualifications and Education Requirements High school diploma or equivalent required. 1-3 years of title/mortgage or financial company preferred. 1+ years of REO/Foreclosure/Purchase Title experience preferred. Strong decision-making and problem-solving abilities. Ability to work independently and complete assignments within established procedures. Proficiency in Microsoft Word, Outlook, and Excel. Bilingual desired. Skills, Abilities, and Knowledge Strong organizational and time-management skills. Attention to detail and accuracy in document review. Ability to coordinate with multiple external and internal stakeholders. Strong clerical and computer aptitude. Ability to manage multiple priorities in a deadline-driven environment. Work Environment and Physical Requirements Working on-site at assigned office location. Regular and punctual attendance adhering to schedule established by leadership. Sedentary work in a stationary position at a cubicle for prolonged periods of time. Constant repetitive motions required for operating a computer, such as typing and managing phone calls. Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures. Light lifting: 20–25 lbs. Light carrying: 10–25 lbs. Additional Information: While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED