Rental Vehicle Coordinator

Boardman Subaru•Youngstown, OH

About The Position

Boardman Subaru is a fast-growing dealership that's served the Youngstown, Ohio community since 2004. Here at Boardman Subaru, we pride ourselves on the fun culture we've created and the career progression opportunities we give to our hardworking employees. We're always seeking qualified, enthusiastic individuals to join our team! This position oversees our fleet of rental/loaner vehicles that are used for multiple purposes across all departments in the store.

Requirements

Strong customer service background
Highly organized and efficient
Strong computer skills
Outgoing personality and eagerness to help serve our customer base
Punctual, reliable and eager to improve
Clean driving record and valid driver’s license

Responsibilities

Provide exceptional customer service
Maintain, track, and account for all units in fleet on daily basis
Keep service department employees aware of rental,loaner availability and issues
Contact customers regarding return of vehicles and related charges
Forecast fleet availability and plan for daily use
Maintain proper appearance of all vehicles
Ensure vehicles in the fleet are receiving proper maintenance
Accounts for all rental documents; ensures that none are missing and all are processed correctly
Inspect units at delivery and upon return for damage inform customer of charges
Accurately and completely prepare rental agreements for customers and collect payment information
Maintains reporting systems required by general management and the factory
Other duties as assigned to elevate the customer experience