Rental & Used Coordinator

Total Industries•West Sacramento, CA

6h•$23 - $31

About The Position

Coordinates all aspects of rental and used equipment such as creating and maintaining contracts, locating equipment, ensuring equipment readiness, coordinating preparation, inspection, repairs, transportation, and ensuring maintenance is scheduled and performed as promised. It also included managing the customer experience from accepting and negotiating the request, to establishing credit and invoicing. Collaboration across the sales, rental, used, service, and parts departments is a daily expectation.

Requirements

High school diploma or equivalent.
2-4 years of relevant and progressive office experience, preferably in an industrial environment.
Must possess strong customer service skills
Professional manner in person and on the phone with customers
Strong communication and collaboration skills; willingness to communicate transparently even when hard
Detail oriented with strong organization, time management and proven math skills
Ability to multi-task and shift priorities in a changing environment
Ability to work under pressure and use good business judgment
Ability to work independently and with others to problem solve and drive continuous improvement
Willing to train others and committed to ongoing personal development.
Demonstrated ability to act in a way that is consistent with our values.
Intermediate computer skills in MS Word, Excel, Outlook, and Internet.
Ability to work independently and collaboratively.
Ability to understand and follow written and verbal instructions in English.
Demonstrated ability to act in a way that is consistent with our values.
The ability to work at a branch office daily, if qualified for hybrid work-from-home status, then the ability to work independently at a home office that has high speed internet, with minimal to no distractions during work hours (7:30-4:30).
Qualified background check and drug screening.

Nice To Haves

Desired 2+ years serving as on-the-job mentor or supervisor of people.
College degree in business administration.

Responsibilities

Maintain communication with customers throughout the rental process.
Conduct equipment needs assessment to determine the best equipment solution and desired scheduling.
Create and process quotes, credit applications, insurance requirements to customers / update as needed.
Support the Accounting Team with overdue rental payments and dispute resolution.
Work with Finance team to set up new customer accounts.
Assist with coordination of seasonal planning for your respective branch and others on occasion
Coordinate Outside Vendor Purchase Order Process: Re-Rent lifts, batteries, and chargers.
Maintain Battery and Charger readiness.
Work with previous rental customers to increase new rental opportunities.
Request prep and repair quotes and open work orders for Used Equipment sales.
Manage branch-specific Used Equipment inventory including but not limited to; acquisition, location, status, availability, branch transfers, receiving and online visibility.
Provide photos for website sales to lead website coordinator as equipment becomes available and notify them when used equipment is sold.