Rental Technician - Fleet Management - UTK

University of Tennessee • Knoxville, TN

33d • $18 • Onsite

About The Position

The Rental Technician is a customer-driven position with direct impact to the success of our rental program. The position ensures that vehicles are safe, reliable, clean, and ready for daily rentals. In addition, this individual will assist customers directly. Excellent customer service will be required in-person, through email, and over the telephone. Daily operations will require using specialized software and browser-based applications to execute goals. Accordingly, this position requires an individual with a high comfort level utilizing technology to achieve our objectives.

Our departmental drive is centered around supporting the campus’ mission and vision through providing reliable and safe transportation for UT-related travel while overseeing the entire cradle to grave process associated with UT-owned vehicles. These tasks include vehicle sourcing and purchasing, new vehicle inspections, servicing, repair, fuel management, telematics management, roadside assistance, documentation management, and eventual surplus. As a University Service Center, we also recover all our expenses through fee-generated services including monthly lease charges, daily rental charges, and shop labor recoveries which are assessed against UT departments. We are a streamlined operation with ten full time employees who are managing over 700 assets (including a 100-vehicle rental fleet) and supporting thousands of reservations per year for UT business-related travel while maintaining a budget under $3m per year. Our operation includes a service shop, onsite fuel island, vehicle wash bay, parking lot for 100 assets, and daily rental fleet with 24/7 access.

Requirements

• Education: High School
• Experience: None
• Knowledge, Skills, Abilities: Ability to legally and safely operate fleet light & medium duty vehicles
• Ability to physically clean vehicles including exterior and interior
• Ability to quickly learn and understand software heavily utilized to complete rental tasks

Nice To Haves

• Education: Vocational or technical
• Experience: 1-2 years of work experience
• Knowledge, Skills, Abilities: Ability to prioritize tasks
• Computer skills and experience with software such Microsoft Office or fleet servicing software

Responsibilities

• Ensure rental vehicles are prepped and safe for daily rentals including damage and routine wear inspections while ensuring the vehicles and rental facilities allow for an excellent customer experience. This will include visually inspecting vehicles for damage and ensuring the completion of proper damage documentation. Cleaning vehicles includes vacuuming, hand washing, sanitizing and ensuring proper UT vehicle documentation and supplies are included. This position also ensures the key kiosk room, parking lot, fuel island, and other external areas are well organized, clean, and safe for all personnel.
• This position will work closely with other employees including full time, students, and temp workers and must ensure frequent and quality communication with others including occasional guidance to student employees.
• Ensure quality internal and external customer experiences through productive phone, face-to-face, and email conversations to include informal customer training of Fleet policies and practices.
• Fully utilize all fleet software to ensure up-to-date and accurate records for all assets, users, rental work orders, and reservations. In addition, use the software to keep track of all rental processes and priorities.
• Assist in placing sublet reservations with outside companies for customer use.
• Any other tasks may be assigned based on business need

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED