Rental Services Division Service Manager - NJ or PA

Foley Inc • Piscataway Township, NJ

16d

About The Position

Manage the Rental Services Division service department in alignment with company and division goals.
Plan, monitor, and control service activities to maximize fleet uptime and availability for customer satisfaction while achieving cost control targets.
Select, develop, and evaluate service personnel to ensure commitment, competence, and human resource availability.
Communicate, monitor, and enforce service department policies to ensure a high level of consistency within the service division.
Model, reinforce, and monitor safe work practices to ensure that work environment hazards and lost time accidents are reduced and/or eliminated.
Project Responsibilities: NPI, process improvement, warranty & damage recovery.
Additional responsibilities and functions may be needed to meet customer and organizational needs.

Requirements

• High School Diploma or equivalent.
• Minimum 5 to 7 years’ experience in the customer service or equipment rental industry with progressive supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Strong organization and communication skills.
• Data analysis skills with Microsoft Excel and Power BI.

Nice To Haves

• Bachelor's degree in Business Management, Engineering, or related field.

Responsibilities

• Manage the Rental Services Division service department in alignment with company and division goals.
• Plan, monitor, and control service activities to maximize fleet uptime and availability for customer satisfaction while achieving cost control targets.
• Select, develop, and evaluate service personnel to ensure commitment, competence, and human resource availability.
• Communicate, monitor, and enforce service department policies to ensure a high level of consistency within the service division.
• Model, reinforce, and monitor safe work practices to ensure that work environment hazards and lost time accidents are reduced and/or eliminated.
• Project Responsibilities: NPI, process improvement, warranty & damage recovery.
• Additional responsibilities and functions may be needed to meet customer and organizational needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees