Rental Registry Program Specialist

City of Olympia • Cocoa, FL

1d

About The Position

The Program Specialist will work as a member of the Housing team to plan, coordinate, and direct a broad range of services and tasks in support of the Rental Registry and Inspection program. Work involves performing a higher level of administrative services and providing excellent customer service to aid in facilitating program goals and objectives of improving and preserving rental housing stock in Olympia. The Olympia Community Planning & Economic Development Department seeks a qualified individual to fill the position of Program Specialist. This position is responsible for performing higher level administrative tasks in support of the Rental Registry and Inspection program. In collaboration with other Rental Registry and Inspection staff, this position will work to achieve program goals and objectives and to develop procedures, policies, work plans, program activities, evaluation mechanisms and implementation strategies. The Program Specialist will assist customers with registration of rental units and will have primary responsibility over the inspections-related components of the Rental Registry and Inspections program. The selected individual will assist the Program Manager in communicating the program’s goals and functions with Olympia landlords, the general public, qualified rental housing inspectors, tenants, councilmembers and other interested parties. Ideal Candidate Profile: 1. Innovative, creative, and adaptable. 2. Ability to evaluate and recommend improvements in operations, systems, procedures, polices, and methods. 3. Ability to clearly communicate technical information to audiences of varying backgrounds and levels of sophistication. 4. Ability to positively influence long-term behaviors of the general public in support of program objectives. 5. General familiarity with International Property Maintenance Code (IPMC) and/or local building codes. 6. Proficiency in the use of specialized software such as SmartGov and ArcGIS Pro.

Requirements

• High school diploma or GED and three (3) years administrative experience, including some previous lead-worker responsibility or demonstrated ability to lead the work of others; two years’ experience in administering a community-oriented program preferred.
• OR associate degree in public relations, social science, public administration or a related field and one (1) year of experience as listed above.
• OR a combination of experience, certification, education and training that demonstrates expertise in the related areas.
• Proficiency in use of commonly used software applications including word processing, spreadsheet applications, relational databases, and presentation programs.
• Willingness to learn new software and become proficient in the use of specialized software, as required.
• Ability to review, compile, and organize forms, documents, and related records.
• Ability to read, update, and maintain various records and files.
• Ability to gather, interpret, and analyze data.
• Ability to make decisions and recommendations based on data.
• Accurate and professional oral and written communication.
• Ability to maintain the strictest confidentiality of legal and sensitive issues.
• Skilled at de-escalation tactics that effectively reduce, prevent, or resolve conflict.
• Ability to create and maintain effective working relationships with internal and external staff, customers, the community, and other interested parties.
• Ability and willingness to demonstrate the Community Planning & Economic Development department’s three keys to success: strong customer service orientation, respectful communication, and technical competence.
• Ability to clearly communicate technical information to audiences of varying backgrounds and levels of sophistication.
• Ability to understand city and state code.
• Willingness to work collaboratively with other City employees to best serve all residents.
• Willingness and ability to be innovative and creative
• Ability to easily adapt
• Punctual, regular, and reliable attendance.

Nice To Haves

• Innovative, creative, and adaptable.
• Ability to evaluate and recommend improvements in operations, systems, procedures, polices, and methods.
• Ability to clearly communicate technical information to audiences of varying backgrounds and levels of sophistication.
• Ability to positively influence long-term behaviors of the general public in support of program objectives.
• General familiarity with International Property Maintenance Code (IPMC) and/or local building codes.
• Proficiency in the use of specialized software such as SmartGov and ArcGIS Pro.

Responsibilities

• Work closely with internal staff from multiple departments and with external partners to ensure the Rental Registry and Inspection program is comprehensive and is meeting the objectives of the City and the needs of the community.
• Oversee selection of units for inspection and notify appropriate parties.
• Review rental housing inspection results for pass or fail status.
• Work with landlords whose unit(s) fail inspection to bring unit(s) into compliance with the City’s health and safety standards.
• Identify and notify non-compliant property owners who have failed to register or complete required inspections.
• Coordinate with Building Inspectors, Building Official, and qualified rental housing inspectors as needed related to compliance with applicable city codes and ordinances.
• Draft and send notices and reminders concerning program requirements.
• Produce educational materials relative to the Rental Registry & Inspection program.
• Develop guiding documents for qualified rental housing inspectors, help train and verify licenses of these inspectors, and maintain the list of qualified rental housing inspectors.
• Provide excellent customer service to answer questions about general program requirements/processes.
• Identify process improvements.
• Other duties as needed to support the Rental Registry and Inspection program.

Benefits

• The City of Olympia provides competitive pay, great benefits, and supports work-life balance.
• We are an equal opportunity employer strongly committed to honoring diversity, equity and belonging within our workforce and community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees