Rental Power Generation Service Supervisor

Weisiger Group•Charlotte, NC

13d

About The Position

Join the Carolina Cat Team As a family-owned company under our third generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed. Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last. We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat. Summary Assist the Power Generation Service Manager in all aspects of the Service Department, which provides service to generator customers with used equipment, rental equipment, and industrial equipment.

Requirements

High School Degree or Equivalent.
Two- or Four-Year Degree highly preferred.
4-7 years of experience as a mechanic, technician, foreman, parts counter person, dispatching/ scheduling or the equivalent in the parts, field service or shop repair departments
Management skills to include: Verbal and non-verbal communication and listening; Creative thinking, decision-making, analytical mindset, and problem solving; Conflict, performance, goal setting, and prioritization; Influencing, coaching, and counseling; 100% Customer focus.
Microsoft Office suite aptitude, specifically Excel & Outlook
The ability to uphold professionalism with both internal and external customers, friendly, courteous treatment of peers, subordinates, and customers.
Microsoft Office suite aptitude, specifically Excel & Outlook

Nice To Haves

Two- or Four-Year Degree highly preferred.

Responsibilities

To manage and provide leadership for all direct reports along with assisting other supervisors with all technicians. This includes performance evaluations, assessing skills and competencies, administering policy and procedures as it relates to the staff, coaching, mentoring, and training. Incumbent assesses the required level of performance and assigns duties and compensation accordingly to ensure that the department functions efficiently and at capacity while maintaining employee satisfaction.
Closely collaborate with other Service Supervisors to share resources and knowledge- serving as a team builder between both peers and direct reports, focusing on strong communication, goal setting, and positive attitude.
To develop work processes and performance measurements to exceed the expectation and needs of individual customers, especially in the areas of price, quality, and turnaround time. Ensure department delivers top level customer satisfaction.
Responsible for developing customer relations in existing markets and growth markets. It is expected that customer issues will be addressed and resolved in an expedient manner – a sense of urgency is expected.
Schedule and manage assigned technicians concerning PM, CVA, repair work, and trouble calls. Positive attitude that embraces KPIs, technology, and systems to enable decision-making.
Monitors and ensures compliance with all safety policies, procedures, guidelines, and laws as it pertains to all departmental staff, company personnel with the department premises, and customers.
Maintains all facilities and equipment in excellent, safe operating conditions to ensure the safety of all employees and customers.
Learns to prepare the department budget and monitor the expenses to achieve the overall goals for the divisions’ profit and the company business plan.
Maintains departmental profitability and growth through planning, staffing and work assignments.
Works with the Service Manager direct report to create and uphold the vision of the department and a plan of implementation.
Other duties as assigned.
Schedule and manage daily workflow.
Enforce safety practices within the service department.
Set clear job expectations and communicate quote requirements to the technicians.
Promote professional appearance of service dept. employees and service trucks.
Monitor work in process to meet or better department benchmarks.
Manage daily processes to ensure procedures are followed correctly.
Training – Assess technician abilities to determine future training needs for each technician.
Performance management- ensure conformance with all company and departmental goals for assigned area. Employee reviews, performance management, and administration.
As an exempt position, supervisor is expected to work the appropriate hours to support the customer and business. After hours emergency calls for service repairs as needed. Emergency Phone duties, shared with rest of EPG management.