Rental Manager

Hogan Transportation•Memphis, TN

About The Position

Join the Hogan team in Memphis, TN! The Rental Manager (RM) position has responsibility for the sales & operational activities of our commercial truck rental product line, including: business development, account management, customer service, asset management, and the branchs overall product line performance. As the Rental Manager, youll manage a multi-million-dollar fleet, make decisions and create solutions to maximize product line revenue & profitability performance, create an efficient rental operation, provide outstanding service to our customers, pursue new commercial rental accounts, develop sales leads for new contractual product lines (e.g., full service lease, contract maintenance, etc.), and execute the companys sales & marketing strategies. Our Rental Managers are exposed to many different sales & operations aspects of our business, gaining valuable experience and knowledge. And, our management team provides positive coaching & mentoring to help develop your skill sets for success.

Requirements

Bachelors degree (or equivalent working experience)
2+ years sales and/or leadership experience is preferred
Ability to develop positive business relationships
Analytical and problem-solving mentality
Ability to work well within a professional team environment
Strong desire to take initiative and compete in a sales-driven department
Desire to face and address new challenges
Ability to handle multiple tasks in a fast-paced work environment
Strong organizational skills with great attention to detail
Excellent written and verbal communication skills
Proficient in Word, Excel, and PowerPoint
No required overnight travel (except for an occasional meeting at corporate HQ)

Responsibilities

Manages a fleet of trucks and matches availability with customer requirements and needs.
Ensures decisions and solutions throughout the vehicle rental process maximize product line revenue and profitability performance.
Ensures the rental operation runs efficiently.
Interacts with clients and potential clients in-person and on the phone ensuring high-quality service and excellent overall customer experience.
Arranges for the rental of vehicles, including all necessary paperwork.
Works with shop personnel, as well as takes ownership and all steps necessary, to ensure trucks are client-ready, on-time.
Ensures high-quality customer satisfaction and overall positive customer experience.
Resolves customer complaints to their satisfaction with Hogan policies and procedures.
Pursues new commercial rental accounts.
Develops sales leads for new contractual product lines (e.g., full-service lease, contract maintenance, etc.)
Works with and assists other Hogan sales personnel to maximize branchs financial performance.
Executes the companys sales and marketing strategies.
Other duties as required.