Rental Manager

Ryder Supply Chain Solutions • Roseville, MN

7d

About The Position

The Manager Rental is responsible for leading the business unit to overall profitability and growth of the rental product line through successful implementation of: marketing, sales execution, financial responsibilities, leadership, operations, fleet management, customer retention, development and communication.

Requirements

• Ability to build and develop a team
• Deals comfortably with senior management
• High energy, self motivated, self directed person with the ability to focus on multiple projects and activities simultaneously and able to thrive in a fast paced team environment
• Strong verbal and written communication skills
• College degree/Technical Certification required related field of study
• Three (3) years or more rental or sales required

Nice To Haves

• Bachelor's degree preferred related field of study

Responsibilities

• Ensure operational efficiencies across all locations
• Oversee day to day coordination of resources both asset and personnel to meet customer needs
• Ensure & maintain a safe work environment
• Directly responsible for ensuring effective communication between the rental operations and the maintenance operations on a local level throughout the entire BU
• Drive profitable revenue growth by maintaining and growing customer relationships
• Responsible for overall satisfaction for all internal and external customers
• Oversee all customer concerns, issues, disputes in order to maintain and grow the relationship
• Ability to speak to and articulate the performance of the business unit to all aspects of mgmt
• Builds constructive and effective relationships with both internal and external customers
• Communicates effectively across all functions
• Maintains composure when addressing stressful situations
• Clearly articulates Ryder's product and service offerings
• Drive rental utilization through successful market penetration using sound marketing activities
• Oversee all RAM and Rental Counter marketing activities
• Activities include successful implementation of business units marketing plans consisting of consumer, local , regional & national programs as well as the coordination of all the marketing activities of RAMS as well as all rental personnel
• Oversee and direct all marketing promotions such as direct mail, inbound and outbound telemarketing, outside sales efforts, weekly blitz activities and maintains constant communication with the Field Marketing Coordinator
• Ensure inbound and outbound telemarketing standards are being met at the companys required levels
• Drive all RAM and Rental Counter marketing activities
• Drive and execute sales events such as blitzes and customer appreciation activities etc.
• React to market changes with a sense of urgency in order to maintain and grow market
• Ensure appropriate staffing levels at all full service locations
• Anticipate market & customer needs by either moving equipment in or out of locations to meet demands as well as recognize and react quickly to market opportunities
• Accurately forecast market potential and current demand to optimize and react appropriately with the fleet and sales force
• Responsible for overall profitability of the rental product line specifically achieving both revenue and margin plans
• Directly responsible for maintaining compliance with company, local, state, federal and other regulatory agencies
• Ability to forecast monthly, quarterly and annual results accurately and timely
• Responsible for analyzing and interpreting performance through multiple financial reports and metrics
• Ability to manage relationships and build effective teams
• Responsible for the overall development and guidance of employees to meet revenue and margin goals
• Understand the importance of responsibility, accountability and commitment
• Ability to effectively manage processes and drive results.
• Drive consistency across locations by ensuring proper branding of the Ryder label (i.e., proper uniforms, office appearance, fleet condition, point of sale marketing materials, hours of operations etc., )
• Enforce authority guidelines/ limits for pricing within the rental counter, RSRs and RAM sales forces
• Maintain competitive awareness and market pricing
• Directly responsible for overseeing the execution of the entire plan to close process at all locations
• Responsible for sales protocols between all RAMs and Rental Counters including lead generation and follow up
• Performs other duties as assigned.

Benefits

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager