Rental Fleet Dispatcher - FT
About The Position
Do you stay organized under pressure and enjoy coordinating solutions that help customers get back on the road quickly? If you’re detail oriented, comfortable multitasking, and enjoy working in a fast-paced environment, join our driven Avis Budget Group team. What You’ll Do: You will coordinate the dispatch of emergency roadside services (ERS) to our customers through our outside vendors, playing a key role during time-sensitive situations. You will ensure the highest level of customer service is provided by tracking ERS calls, communicating clearly with customers and vendors, and coordinating with internal teams to meet customer needs. Depending on location, this may include dispatching a tow truck or replacement vehicle and preparing and compiling reports to support operational performance.
Requirements
- Valid Driver’s License
- Effective verbal and written communication skills
- Strong organizational skills with the ability to prioritize and multitask in a fast-paced, service-focused environment
- Familiarity with Microsoft Office suite of applications (Excel, Word)
- Willingness to work near a mechanical shop with moderate noise
- Flexibility to work all shifts
- Must be able to continuously sit, talk, hear/listen and type
- Must be 18 years of age and legally authorized to work in the United States
- This position requires regular, on-site presence and cannot be performed remotely
Nice To Haves
- 6 months dispatcher, logistics, or coordination experience in a fast-paced environment is a bonus
Responsibilities
- coordinate the dispatch of emergency roadside services (ERS) to our customers through our outside vendors
- tracking ERS calls
- communicating clearly with customers and vendors
- coordinating with internal teams to meet customer needs
- dispatching a tow truck or replacement vehicle
- preparing and compiling reports to support operational performance
Benefits
- Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
- On-the-job training
- Paid time off
- Medical, dental and other insurance
- Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
- Retirement benefits (401k)
- Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
