Rental Customer Development Manager

Ryder Supply Chain Solutions

7d

About The Position

This position exists as the primary Rental Sales/Marketing function for the rental product line. This position mainly supports the commercial rental and trailer services product lines. Will increase Ryder's rental sales presence in the organization ensuring the retention and growth of existing accounts. The end result should be the pure rental revenue growth, improved profitability and improved Return on Assets. In addition, given their lease conversion quotas, the position should be additional lease sales filters for the organization improving the lease sales productivity and performance for the Lease Sales organization.

Requirements

• Strong verbal and written communication skills
• Ability to build strong customer relationships
• Performs work independently with minimal supervision
• High energy, self directed, self motivated and able to work as part of a team as well
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Highly thorough and dependable
• Committed to good ethical business practices
• Maintains a high degree of professionalism
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Detail oriented with excellent follow-up practices
• Full working knowledge of Ryder procedures (i.e. credit, payment terms, insurance coverage, etc.) advanced required
• Bachelor's degree required
• Marketing or 5 years equivalent job related experience
• One (1) year or more sales experience or equivalent sales training required

Nice To Haves

• Three (3) years or more sales experience preferred
• One (1) year or more Industry experience preferred

Responsibilities

• CUSTOMER RETENTION: Maintain a contact with the customers through multiple channels. Ensure quality service is provided by effectively handling customer complaints and staying abreast of customer needs and long term rentals
• SCOPE OF DECISION MAKING: Retaining customers in a price competitive market. Scheduling a time for account reviews with customers to ensure retention, and capture growth opportunities.
• SALES: Develop relationships through cold calls, telephone solicitation and email. Through the use of product knowledge, assess customer's needs and develops a proposal. Work with rental operations to ensure the equipment is available. The RCDM is also responsible for finding additional opportunities as the accounts fall off the RAM book of business on a monthly basis.
• SCOPE OF DECISION MAKING: Contacting actual decision maker, developing a competitive proposal. Focus on retention metrics to ensure a positive customer experience.
• TIME ADMINISTRATION: Proposal and contract development, maintaining customer files, preparation of follow-up correspondence and coordination with other departments. Maintaining Salesforce integrity and accuracy of customer data in the system. Administration-credit approval, collections of receivables, and dispute resolution.
• SCOPE OF DECISION MAKING: Follow-up within a specific time frame. Compliance with company procedures.
• Performs other duties as assigned.

Benefits

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level