Rental Coordinator

Tuckahoe Holdings, LLC•Valley Park, MO

2d•$22 - $24•Onsite

About The Position

We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships. Rental Coordinator Are you an outgoing, people-focused professional who thrives in a fast-paced environment? The Rental Coordinator is the face of our rental department and a key relationship-builder for our customers. The Rental Counter Coordinator is responsible for managing rental contracts, supporting customers at the counter and over the phone, and driving rental revenue through relationship-building and proactive sales efforts. This role is ideal for someone who understands construction equipment and thrives in a fast-paced, customer-focused environment. As a front-line ambassador of our dealership, the Rental Coordinator plays a vital role in customer satisfaction, fleet utilization, and rental revenue growth. Success in this role comes from being approachable, energetic, and motivated to build lasting customer relationships—not simply waiting for business to come in.

Requirements

Strong interpersonal and communication skills with a naturally outgoing and engaging personality
Customer-first mindset with the ability to build rapport quickly
Self-motivated, energetic, and comfortable working in a dynamic environment
Strong organizational skills with the ability to manage multiple priorities
Proficient in Microsoft Office and familiar with rental or business software systems
Basic mechanical aptitude and ability to perform visual equipment inspections

Nice To Haves

2+ years in the rental or equipment dealership industry
Experience managing transportation or logistics is a plus

Responsibilities

Warmly greet and engage walk-in and phone-in customers, creating a welcoming and professional first impression
Build strong relationships with customers by understanding their projects, timelines, and equipment needs
Confidently recommend equipment and attachments that best fit customer applications
Prepare and execute rental agreements accurately and efficiently
Proactively follow up with customers on quotes, upcoming needs, and rental opportunities
Identify opportunities to upsell additional equipment, attachments, and services
Actively manage equipment scheduling and utilization to maximize revenue and minimize downtime
Monitor local rental activity and customer trends to generate new business opportunities
Inspect equipment pre-rental and post-return to ensure it is clean, functional, and presentation-ready
Coordinate closely with the Service Department to address maintenance and repair needs promptly
Maintain accurate records of fleet condition, location, and readiness
Oversee equipment delivery and pickup logistics, including trailer coordination
Collaborate daily with Sales, Parts, and Service teams to ensure a seamless customer experience
Promote and follow all safety policies related to equipment handling and dealership operations