Rental Coordinator

Carter Machinery Careers • Salem, VA

23h • Onsite

About The Position

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Rental Coordinator in Salem, Virginia at our corporate headquarters. The Rental Coordinator is responsible for coordinating and processing rental agreements for customer rentals of Caterpillar and allied equipment and performing general administrative tasks in support of the Rental team. This role is critical to the day-to-day execution of the rental business in order to reach acceptable sales and profit levels.

Requirements

• High school diploma or equivalent, required
• Self-starter able to work in a fast-paced environment with limited supervision
• Exceptional customer satisfaction skills and the ability to build solid relationships required
• Must have excellent written, verbal and telephone communication skills
• Technical aptitude is a must
• Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals
• Understand and practice effective sales techniques
• Must possess ability to calculate figures and amounts such as discounts and interest
• Computer skills are required, including Microsoft products and other applications as needed; able to learn Caterpillar’s “Dealer Business System” (DBS) and related rental software programs
• Must be able to work additional hours to meet customer and business demands
• Must be able to multitask, have good organizational skills and ability to prioritize tasks with competing demands
• Must be able to work in a high volume, fast-paced environment
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
• Physical requirements must be met for the Rental Coordinator job, including being regularly required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Nice To Haves

• Experience in the equipment rental industry and knowledge of equipment applications, preferred
• Demonstrated results in a customer service role

Benefits

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Discounts: cellular phone service, computers, tooling, cars and trucks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED