Rental Coordinator

Raymond West•Ontario, CA

5d•$21 - $28

About The Position

Raymond West is looking for a strong Rental Coordinator to join their Rentals team! The Rental Coordinator is responsible for pricing, processing, auditing, documentation and collaborating with inter-departmental teams to ensure accuracy and smooth operations. Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Requirements

Excellent written and verbal communication skills
Excellent Organizational Time Management skills
Proficient in Microsoft office Suite and similar software
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively before groups of customers or employees of the organization.
Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required’
Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
Willing to comply with the employee handbook
High school diploma or equivalent.
Six months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Coordinate and process internal and external rental requests and general inquiries.
Ensure proper equipment is delivered, picked-up, properly serviced and invoiced.
Sourcing equipment, which includes collaborating with customers to determine their material handling equipment needs and provide appropriate recommendations.
Ensuring customers rental request is followed up with via-email or phone in a timely manner.
Providing and receiving rental documentation.
Daily maintenance of numerous files.
Communicate directly with customers, sales representatives, and Customer Care Managers.
Prepare rental agreements, ensuring all necessary documentation is completed accurately and in a timely manner.
Schedule and coordinate delivery and pick up of rentals, including batteries and chargers with logistics.
Communicate with customer and sales force regarding problems or concerns as they pertain to the Rental Department.
Willing to be cross trained to assist others in department.
Be familiar with the specifications and functions of all equipment in the rental fleet.
Recommend rental needs and opportunities
Compile reports: utilization, sales commissions, payables
Coordinate billing through correct accounts and other major/national accounts as required.
Track (physical) rental fleet (trucks, batteries and chargers) through verified documentation process, GPS Samsara detail and ARK (Asset Record Keeper).
Maintain control of all sublet rental equipment.
Carry out other specific duties and projects as assigned by the Rental Supervisor.
Going into warehouse to select forklifts, batteries and/or chargers.
Checking in with local service centers for updates on rental preps.
Auditing returned rental equipment for damages and following process for customer billing for damages.
Sub-Rent / re-rent Management
Equipment Swap (Renewed, Rental, Power)
Samsara GPS comprehension and usage
RTO/LTR/Usage processing and tracking
Processing call off’s
Perform audit functions within department for documentation, inventory, work orders, rental orders, and any others assigned by rental lead or manager.