Rental Clerk - Stevens Creek BMW

Sonic Automotive•Santa Clara, CA

7h•Onsite

About The Position

The Rental Clerk at Stevens Creek BMW is responsible for assisting with the dealership's fleet of loaner vehicles, which are provided to customers while their own vehicles are being serviced. Stevens Creek BMW is a rapidly growing brand within the automotive industry, focused on delivering exceptional customer experience and fostering employee growth. The company prides itself on low employee turnover, award-winning training, and a commitment to internal development and promotion. Employees enjoy a cooperative team environment, comprehensive training, competitive compensation, and unparalleled benefits.

Requirements

Must be authorized to work in the USA.
Valid driver's license and good driving record.
Ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Nice To Haves

Prior experience in a rental car or loaner vehicle environment.
Strong organizational and multitasking skills.
Excellent communication and customer service abilities.
Strong attention to detail to maintain the dealership’s professional appearance.
Excellent communication skills and interpersonal skills.

Responsibilities

Ensuring vehicles are clean, fueled, and ready for customer use.
Handle the check-in and check-out process for loaner vehicles, which includes explaining the terms of use, documenting customer information, and providing vehicle keys.
Coordinate with the service department to provide customers with loaner vehicles during their service appointments.
Maintain accurate records of loaner vehicle agreements, including customer details, vehicle assignment, mileage, and condition reports.
Inspect vehicles before and after use, documenting any damages or issues.
Provide friendly and efficient customer service, addressing any questions or concerns.