Rental Car Manager
About The Position
Berlin City Lexus–Toyota is seeking a Loaner Vehicle & Rental Car Manager to support both our Sales and Service teams by coordinating loaner and rental vehicles and ensuring a seamless, stress-free customer experience. Position Overview: This role is a key touchpoint in our customers’ journey—from service drop-off to vehicle return—and plays an important part in delivering the high-level care and professionalism Berlin City Auto Group is known for. If you are organized, customer-focused, and thrive in a fast-paced dealership environment, this is a great opportunity to grow with a trusted automotive brand. The pay range for this position is $23.00 to $27.00 per hour based on experience.
Requirements
- Must be 18 years of age or older
- Valid driver’s license with a favorable motor vehicle record
- Ability to pass a pre-employment background check
- Authorized to work in the United States
Nice To Haves
- You understand that customer experience matters and take pride in delivering excellent service
- You have strong communication, organization, and follow-up skills
- You thrive in a fast-paced, high-volume environment
- You are dependable, detail-oriented, and motivated to meet service standards
- You work well as part of a team and interact positively with customers and coworkers
- You represent the Berlin City Auto Group brand with professionalism and integrity
Responsibilities
- Coordinate the check-in, assignment, and return of loaner and rental vehicles
- Serve as a primary point of contact for customers needing transportation support
- Communicate clearly with Service Advisors, Sales staff, and Management to ensure smooth vehicle availability
- Maintain accurate records, schedules, and documentation for loaner and rental usage
- Inspect vehicles for cleanliness, fuel levels, and condition before and after use
- Deliver consistent follow-up to ensure customer satisfaction
- Uphold Berlin City’s standards for professionalism, hospitality, and customer care
Benefits
- Paid time off that accrues from day one of employment
- Comprehensive benefits package including medical, dental, vision, life, and disability insurance
- 401(k) with employer contribution
- Health & wellness reimbursement (up to $75/month)
- Employee vehicle purchase and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
