Rental Business Analyst

Empire Cat•Apache Junction, AZ

About The Position

JOB SUMMARY:The Business Analyst will function as the reporting and analytical expert across multiple assigned operational teams and business areas at Empire. This role will be directly responsible for providing data, data visualization, reports, presentations, statistical analysis, and recommendations to support decisions and to achieve client expectations. The Business Analyst will have an in-depth understanding of Caterpillar and Empire’s business data systems, and a basic understanding of business knowledge and process. This position will utilize data extraction resources, advanced query skills, transform data to a usable format, and lead development of dashboards and toolsets which create actionable insights for the business areas. ESSENTIAL FUNCTIONS:1. Research, extract, verify, analyze, and produce data relating to Empire’s assigned operational team and external clients. 2. Develop and maintain operations databases, dashboard, reports, and metrics for assigned operational team, which can include validating data accuracy and integrity, identifying, and researching problematic areas and advisingdepartment leaders on necessary changes and updates.3. Develop and maintain analysis tools and dashboards for use by the operational team that combines the use of data and statistical analysis with advanced modeling and visualization.4. Develop and maintain complex models for predictive analysis of business needs using various data bases. 5. Develop metrics to measure effectiveness and efficiency of business decisions to ensure expected results are achieved.6. Provide support in development of other analysis as directed by leadership.7. Act as a liaison between the assigned operational team and Information Systems.8. Provide support for advanced Ad-hoc data requests from various departments.9. Present findings and recommendations to stakeholders.10. Cooperate with personnel in other work centers to build high levels of cross-departmental teamwork and support.11. Comply with all company policies, procedures, and standards. Work safely at all times and adhere to all applicable safety policies. ADDITIONAL RESPONSIBILITIES: 1. Achieve a high level of client satisfaction.2. Provide technical support as needed to assigned personnel and support resources. 3. Train users and ensure data entry and processes are operationally consistent for reliable data retrieval.4. Document and communicate issues that may impact client satisfaction and raise awareness of market conditions.5. Perform other related duties as may be required.6. Work within and promote corporate values.

Requirements

Proficient in SQL, Data Visualization (Power BI, Tableau, etc.) and statistical analysis.
Must be detail oriented and skilled in constructing and analyzing complex data, models and forecasting from multiple data sources.
Must be able to document the process and procedures on the analysis and tools used for other owners and users.
Must have general business acumen that provides the ability to analyze and solve complex business issues.
Must have or be able to gain an understanding of Empire’s various business systems and how to extract data and information.
Must have excellent verbal and written communication skills and the ability to multi-task effectively with minimal supervision.
Must be a self-motivated, self-starter, work well in groups and demonstrate excellent client service.
Must have knowledge and experience in process improvement methodologies and/or project management.
Must have acceptable attendance to meet all company standards and requirements.
Required Bachelor’s degree in Business Data Analytics, Engineering, Economics, Mathematics, or equivalent experience.
Minimum of five years’ experience in data analysis, data mining and model building.
Advanced user of MS Office Suite.
Must be able to communicate (speak, read, comprehend, write) in English.

Nice To Haves

Experience with implementing artificial intelligence and machine learning is a plus.
Experience in Caterpillar and/or Dealer Parts Operations is a plus.

Responsibilities

Research, extract, verify, analyze, and produce data relating to Empire’s assigned operational team and external clients.
Develop and maintain operations databases, dashboard, reports, and metrics for assigned operational team, which can include validating data accuracy and integrity, identifying, and researching problematic areas and advisingdepartment leaders on necessary changes and updates.
Develop and maintain analysis tools and dashboards for use by the operational team that combines the use of data and statistical analysis with advanced modeling and visualization.
Develop and maintain complex models for predictive analysis of business needs using various data bases.
Develop metrics to measure effectiveness and efficiency of business decisions to ensure expected results are achieved.
Provide support in development of other analysis as directed by leadership.
Act as a liaison between the assigned operational team and Information Systems.
Provide support for advanced Ad-hoc data requests from various departments.
Present findings and recommendations to stakeholders.
Cooperate with personnel in other work centers to build high levels of cross-departmental teamwork and support.
Comply with all company policies, procedures, and standards. Work safely at all times and adhere to all applicable safety policies.
Achieve a high level of client satisfaction.
Provide technical support as needed to assigned personnel and support resources.
Train users and ensure data entry and processes are operationally consistent for reliable data retrieval.
Document and communicate issues that may impact client satisfaction and raise awareness of market conditions.
Perform other related duties as may be required.
Work within and promote corporate values.