Rental Branch Manager - Pumps
About The Position
As the Rental Pump Manager, you will ensure the pump rental division operates efficiently, profitably, and with a strong customer-focus. This role is responsible for meeting the needs of construction, industrial, municipal, and emergency service customers by providing reliable pumping solutions. As a leader, you will make key decisions regarding staffing, pump fleet mix, budgets, and rental operations. You will oversee equipment availability, maintenance standards, and customer service excellence while driving growth through strategic planning and operational execution.
Requirements
- High school diploma or equivalent
- 3-5 years in operations management, business planning, or managing a rental equipment division, preferably pumps or fluid handling solutions.
- Proven success in team leadership and staff development.
- Strong understanding of the pump rental industry, including fleet management and customer service.
- Detailed knowledge of financial and operational metrics such as utilization, revenue, and maintenance costs, with the ability to influence them effectively.
- Experience managing analytically rigorous initiatives and driving process improvements.
- Demonstrated leadership, vision, competitiveness, and drive.
- High accountability and initiative with advanced problem-solving capabilities.
- Excellent interpersonal and communication skills for internal teams and customer interactions.
- Valid driver's license and acceptable driving record.
Nice To Haves
- Bachelor's Degree from a four year college or university or related equivalent experience preferred
- Knowledge of Spanish language preferable but not required.
Responsibilities
- Ensure a high level of customer service across the branch, meeting or exceeding location goals.
- Drive market penetration for pump rentals and increase branch revenue.
- Conduct performance reviews for staff and hold meetings to discuss strengths and areas for improvement.
- Lead monthly safety meetings to reinforce the branch's safety culture.
- Handle or assist in resolving customer service issues promptly and professionally.
- Review all rental contracts daily for accuracy and compliance.
- Assess fleet needs daily to maintain the proper mix of pumps and related equipment.
- Assist with debt collection through phone calls or in-person visits.
- Interview, hire, and train employees; assign and direct work; evaluate performance; reward and discipline staff; address complaints and resolve problems.
- Participate in required safety program, and work in a safe manner.
- Complete additional tasks as assigned by management.
Benefits
- Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
- Competitive Pay Structure
- Competitive Pay
- Individual Bonus Opportunities Available
- Technician Tool Allowance
- 401k Plan
- Strong Company Match
- Employee Profit Sharing
- Financial Wellness Coaching
- Employee Wellness Program
- Medical, Vision, Dental Insurance
- Prescription Drug Coverage
- Flexible Spending Accounts
- Short & Long Term Disability
- Group Life Insurance
- Personal Time Off
- Paid Holidays
- Paid Sick Leave
- Career Development
- Tuition Reimbursement
- Ongoing Training
- Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
501-1,000 employees
