Rental HVAC Branch Associate

Carrier Corporation•Morgan Park, AL

About The Position

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. Spot Coolers a wholly-owned subsidiary of Carrier rents and sells commercial portable air-conditioning and heating solutions nationwide helping customers stay up and running. Spot Coolers has an opening for a Rental HVAC Branch Associate in our Pelham, AL market. As a Branch Associate you will complete sales deliveries/pickups/customer service calls per the Branch Procedure book to build Spot Coolers reputation as the best company in the business. This role also serves as a first responder for all customer servicing activities – deliveries, pick-ups, equipment swaps, etc. About this role This position is for a Rental HVAC Branch Associate who is under moderate supervision. This role is responsible for troubleshooting technical problems and issues, determining technical solutions in accordance with product and customer specifications, and recommending actions to customers.

Requirements

High School Diploma or GED.
1+ years Customer Service
Must have a valid driver’s license.
Ability to lift 50 lbs frequently and up to 75 lbs occasionally.
Ability to climb 10ft ladder.

Nice To Haves

Excellent verbal and written communication skills
Strong phone skills
Strong organizational skills
Excellent attention to detail and accuracy
Basic mechanical skills and comfort using hand tools.

Responsibilities

Extensive Driving to multiple customer sites daily.
Job site deliveries, pick-ups and equipment installation of new/rental portable A/C and Heating equipment.
Works under moderate supervision to provide product and technical support.
Conducts technical training and product briefing with customers.
Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications and recommends solutions to customers.
Ensure the fleet and required accessories are cleaned, maintained, organized and ready to rent.
Maintains the warehouse and trucks for optimal efficiency.
Complete and submit all required paperwork – order write-ups, rental/sales agreements per policy.

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