Dolan Toyota Rental Agent

Dolan Auto Group•Reno, NV

2d•Onsite

About The Position

Dolan Auto Group, named Best Place to Work in Northern Nevada, is looking for a Rental Agent who is responsible for helping customers who need to rent a vehicle. Why Dolan? We are an exciting, dynamic, and highly successful team. We are big community supporters and provide a fun, exciting, and collaborative workplace where growth and advancement opportunities abound. We offer a generous, comprehensive compensation and benefits package. Essential Duties and Responsibilities: Primary duties and responsibilities include, but are not limited to, the following: Greet and assist customers in a friendly and professional manner. Provide information about rental options, rates, and vehicle features. Address customer inquiries, concerns, and provide accurate information. Complete rental agreements accurately and efficiently, and adhere to company policies and procedures. Conduct vehicle inspections before and after rentals to ensure they are in proper condition. Coordinate vehicle pick-up and return schedules to meet customer needs. Monitor the availability of rental vehicles. Work closely with the Service Team to ensure vehicles are in good, working condition and ready for rental. Maintain accurate and organized rental records. Including customer information, contracts, and payment details. Process payments and refunds using the company's designated systems. Ensure compliance with all legal and regulatory requirements related to rental services. Educate customers on safe and responsible vehicle operation. At Dolan Auto Group, it's all about the drive. The drive to do better. To improve each and every day. To move expectations forward. To break away from the status quo and to connect to our community like never before. Not only are we big community supporters, but we also provide a fun, fast-paced, and rapidly growing workplace where growth and advancement opportunities abound for over 600 local residents, whom we call the Dolan Family. Dolan Auto Group has been serving the Reno Tahoe community since 1982, currently employing over 550 local residents. We take pride in being a family-owned and operated business dedicated to treating our employees and customers like family, all while working to make a difference in the lives of those in our community who need it most. Voted Best Place to Work and received 1st place: 2020, 2021, and 2022. Best Place to Work Finalist 2016, 2017, 2018 - voted for by over 600 employees. Most Philanthropic Business by NNBW. Business Recognition Program Honored by the City of Reno. Get In and Join the Family!

Requirements

High School diploma or equivalent.
Possess an acceptable driving record and a valid driver's license.
Be at least 18 years of age.
Ability to multitask in a fast-paced work environment.
Strong organizational skills and detail-oriented.
Strong communication skills.
A team player who is focused on providing exemplary customer service.

Responsibilities

Greet and assist customers in a friendly and professional manner.
Provide information about rental options, rates, and vehicle features.
Address customer inquiries, concerns, and provide accurate information.
Complete rental agreements accurately and efficiently, and adhere to company policies and procedures.
Conduct vehicle inspections before and after rentals to ensure they are in proper condition.
Coordinate vehicle pick-up and return schedules to meet customer needs.
Monitor the availability of rental vehicles.
Work closely with the Service Team to ensure vehicles are in good, working condition and ready for rental.
Maintain accurate and organized rental records. Including customer information, contracts, and payment details.
Process payments and refunds using the company's designated systems.
Ensure compliance with all legal and regulatory requirements related to rental services.
Educate customers on safe and responsible vehicle operation.

Benefits

Paid Time Off/Vacation.
Employer-Paid Health Insurance.
Employer-Paid Dental Insurance.
Employer-Paid Vision Insurance.
Employer-Paid Short-Term Disability Insurance.
Employer-Paid Term Life Insurance.
Employer-Matched Christmas Club Savings Fund.
Employee pricing on vehicle purchases, service, and parts.
Training, tuition, and certification reimbursement for job-specific training.
Exclusive employee discounts are available through select local businesses.
401 (k) Retirement Plan: In addition, optional Allstate supplemental benefits are available at the employee's expense, including additional dental, vision, short-term disability, accident, cancer, etc.