Rental Agent, Production Supplies - Brooklyn, NY

Quixote Studios LLC•New York, NY

23d•$25 - $32•Onsite

About The Position

The Rental Agent, Production Supplies is responsible for maintaining and strengthening existing client relationships while also expanding Quixote's client base through strategic sales efforts. The Rental Agent, Production Supplies must be well-informed and knowledgeable of all opportunities in any given market and have a thorough knowledge of all pertinent information related to our business and the clients we service. The ideal candidate will demonstrate initiative and problem-solving skills in an environment that demands exceptional performance. Quixote by Sunset Studios is a leading provider of sound stages and production services for the entertainment industry. Quixote rents sound stages, production trailers, trucks, lighting and grip and other equipment to support a wide range of productions including long-form television and feature film, as well as high-end photo shoots and commercials. We operate in Los Angeles, New Mexico, Atlanta and New York, while also servicing on-location productions across the U.S. As part of the Sunset Studios platform, Quixote offers unparalleled convenience, service and quality to productions of any size. At Quixote, everyone on set is a VIP.

Requirements

3 + years of experience in an administrative, customer service, rental coordination, or sales support environment
Strong attention to detail with the ability to execute tasks accurately under deadline pressure.
Ability to anticipate operational needs and adapt in a high-volume, fast-paced setting.
A true desire to meet and exceed the expectations of internal and external clients in a fast-paced environment.
Client-focused mindset with strong interpersonal and communication skills.
Demonstrated organizational and problem-solving abilities.
Working knowledge of rental or CRM software systems preferred.
Ability to manage multiple bookings and priorities simultaneously

Nice To Haves

Experience in a production rental, studio, or entertainment operations environment preferred.
Working knowledge of rental or CRM software systems preferred.

Responsibilities

Ensure all incoming calls and emails from prospective clients are answered and information provided is accurate and thorough.
Generate quotes, schedule deliveries, process orders & generate accounts in Rental Software, communicate with floor staff specifics of each order.
Maintain and update client information in the internal CRM platform and ensure all sales efforts and interactions are logged accordingly
Recommend additional equipment and/or expendables to enhance the client experience and expand Quixote's brand. Not just to upsell, but to ensure they have everything they need for their shoot.
Maximize utilization of inventory on a day-to-day basis
Work with management and service teams to maintain our industry-leading standard in all aspects of the PS department.
Maintain rental schedule based on equipment availability and client needs (i.e. check availability of items before promising them to clients).
Obtain, save, manage and update necessary account documents including, but not limited to: insurance certificates, purchases orders, rental agreements, credit card authorizations and rental deposits.
Assist billing department in tracking all paperwork for closing orders.
Possess and exhibit a thorough understanding of all aspects of the internal support platform, Rental Works, Fleet Master (as well as other support platforms), as it pertains to: unit availability, reservation creation, data collection and entry, miscellaneous/additional charges procedures.
All other duties as assigned by manager.