Rental Agent

Ourisman Toyota of RichmondRichmond, VA
14h

About The Position

Ourisman Automotive Group is seeking a customer-focused Rental Agent to join our team. In this role, you will be responsible for managing vehicle rentals while delivering a seamless and professional experience for our customers-from reservation to vehicle return. The ideal candidate will demonstrate exceptional customer service skills, attention to detail, and the ability to thrive in a fast-paced environment.

Requirements

  • Ability to follow defined service and sales processes effectively.
  • Excellent verbal and written communication skills.
  • Flexibility to work a varied schedule, including some Saturdays.
  • Proficiency in Microsoft Office applications.
  • Strong organizational skills with the ability to multitask in a fast-paced environment.
  • Valid Virginia driver's license required.

Nice To Haves

  • Previous customer service or vehicle rental experience preferred.

Responsibilities

  • Deliver an exceptional rental experience by maximizing sales and service opportunities for every customer.
  • Greet customers in a professional and friendly manner while preparing rental agreements.
  • Provide outstanding customer service in all interactions, ensuring a seamless and positive experience.
  • Meet or exceed established sales and service standards.
  • Maintain vehicle cleanliness, including washing and vacuuming, as needed.
  • Monitor and manage vehicle inventory on a daily basis to ensure availability.
  • Respond to telephone and email inquiries promptly, professionally, and in a helpful manner.
  • Perform other duties as assigned to support the business needs.

Benefits

  • Health, dental, and vision insurance
  • Life insurance options
  • Short-term and Long-term disability insurance
  • 401(k) plan with company match
  • Paid time off and holiday leave
  • Opportunities for professional development and growth
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