Rental Administrative Assistant

Sonoco • Arlington Heights, IL

8d • $63,440 - $71,370 • Hybrid

About The Position

From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 — all while keeping the heart of “People Build Businesses” alive. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people. The Rental Administrative Assistant provides essential support for ThermoSafe's Orion r® high-performance temperature-controlled box rental program—delivering reusable, sustainable packaging solutions for pharmaceuticals, biologics, and healthcare shipments. This role ensures smooth daily operations through communications, system transactions, inventory accuracy, troubleshooting, and reporting in a fast-paced logistics environment. What you'll be doing: Conduct high-volume outbound calling (approximately 50-80 calls per day) to customers and ship-to locations to coordinate the return of Orion boxes, driving significant improvements in lost box recovery rates and program sustainability. Manage communications, emails, and coordination with plants, stakeholders, and logistics partners (e.g., CEVA) to resolve inquiries and ensure timely responses. Maintain inventory accuracy in Oracle EBS, including cycle counts, production entries, sub-inventory transfers, data entry from spreadsheets (e.g., CEVA transactions), and adjustments. Support logistics processes such as transportation setup, PO/BOL creation, receiving, cold storage scheduling, and occasional overseas shipment paperwork. Troubleshoot daily error emails from plants, perform process/IT reviews, and handle ad-hoc issue resolution for the Orion program. Participate in recurring meetings (e.g., commercialization, TCR/ECO, Hanzo/Putnam) and provide admin support to the Fleet Manager, including special projects. Generate monthly reports (e.g., Asset Batch checks, returns by location) and Power BI dashboards for all rental locations. Assist with periodic inventory support visits (2–3 days, twice annually) and maintain resources like part lists and cheat sheets for new assets/customers This is a hybrid position with in-office attendance at our Corporate Headquarters location in Arlington Heights, IL.

Requirements

• Minimum 2-year college degree, additional qualifications in Office Administration is a plus.
• Minimum of 2 years of experience in an administrative or office support role.
• Experience in high-volume call environments (e.g. call center, customer recovery or outbound coordination roles) is strongly preferred , ideally combined with supply chain or cold chain exposure.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook) including strong Excel skills and Power BI.
• Strong organizational and multitasking abilities, with attention to detail and accuracy.
• Excellent verbal and written communication skills, with a professional and courteous and persistent phone presence for high-volume customer interactions.
• Ability to prioritize tasks and manage time effectively to meet deadlines.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Demonstrated ability to provide high-quality customer service and handle inquiries professionally.

Nice To Haves

• Knowledge of Oracle EBS is a plus.

Responsibilities

• Conduct high-volume outbound calling (approximately 50-80 calls per day) to customers and ship-to locations to coordinate the return of Orion boxes, driving significant improvements in lost box recovery rates and program sustainability.
• Manage communications, emails, and coordination with plants, stakeholders, and logistics partners (e.g., CEVA) to resolve inquiries and ensure timely responses.
• Maintain inventory accuracy in Oracle EBS, including cycle counts, production entries, sub-inventory transfers, data entry from spreadsheets (e.g., CEVA transactions), and adjustments.
• Support logistics processes such as transportation setup, PO/BOL creation, receiving, cold storage scheduling, and occasional overseas shipment paperwork.
• Troubleshoot daily error emails from plants, perform process/IT reviews, and handle ad-hoc issue resolution for the Orion program.
• Participate in recurring meetings (e.g., commercialization, TCR/ECO, Hanzo/Putnam) and provide admin support to the Fleet Manager, including special projects.
• Generate monthly reports (e.g., Asset Batch checks, returns by location) and Power BI dashboards for all rental locations.
• Assist with periodic inventory support visits (2–3 days, twice annually) and maintain resources like part lists and cheat sheets for new assets/customers

Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
• 401(k) retirement plan with company match
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
• Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree