Renovation Advisor | Inbound Customer Success & Sales (Construction Backgrounds Optional)

Realm•Los Angeles, CA

17d•$55,000 - $70,000•Hybrid

About The Position

We’re hiring a Renovation Advisor to work directly with homeowners who are planning a renovation and need help turning that intent into a signed construction contract. This is an inbound, consultative sales role. Every homeowner you work with is a warm lead who has already expressed interest in renovating. Your responsibility is to manage the relationship end-to-end — understanding their goals, helping them scope the project, coordinating with matched contractors, and keeping the process moving until a decision is made. You’ll manage a pipeline of roughly 10–15 active homeowners at a time. While the leads are inbound, this is not a passive role. Renovations are complex, high-stakes purchases, and deals require consistent follow-up, clear guidance, and strong judgment to progress. Success comes from staying organized, proactive, and comfortable owning outcomes. You’ll use Realm’s playbooks, tooling, and contractor network to handle the renovation-specific details, while applying your sales and customer management skills to build trust and momentum. You don’t need to come in as a renovation expert — but you do need to be comfortable running longer, multi-step transactions. This role is ideal for people who enjoy: Acting as a trusted advisor rather than a high-volume closer Solving customer problems, leading with empathy, and unblocking stalled deals Managing longer sales cycles with multiple decision points Owning a pipeline and being accountable for results We’ve seen strong performance from candidates with backgrounds in: Real estate (agents, buyer specialists, transaction-focused roles) Construction or home services, especially in sales or customer-facing positions Generalist or enterprise sales, where deals require patience, follow-through, and learning new domains quickly If you’re motivated by warm inbound demand, meaningful transactions, and the challenge of guiding customers through complex decisions, this role offers the right mix of structure, ownership, and growth. About Realm: Realm is on a mission to help homeowners complete their renovations and new builds with confidence, ease, and financial clarity. We guide them through every step of the pre-construction journey—from understanding timelines and permitting to refining scope and securing financing. We then match homeowners with high-quality contractors, help set expectations, and support them even after construction begins. We’re an early-stage startup founded in 2019, building a category-defining platform for home renovation. Our small but mighty team is based primarily in Los Angeles (Marina del Rey). We're in office 3-4 days a week (4 days if you live within 15 miles of the office, 3 days otherwise).

Requirements

2–5 years in customer-facing roles, including sales, real estate, customer success, or other relationship-driven work
Strong communication skills with the ability to build trust, ask good questions, and move conversations forward
Comfort operating within structured processes and playbooks while using judgment to adapt to each homeowner’s situation
Ability to manage multiple active deals at once without losing momentum or attention to detail
High ownership mindset — you stay organized, follow through, and don’t wait to be told what to do
Willingness to learn quickly and grow in a fast-paced startup environment
Based in Los Angeles (hybrid role; 3-4 days in office)

Nice To Haves

Experience in consultative or long-cycle sales, customer success, or account management
Background in real estate, construction, home services, or adjacent industries
Interest in home design, construction, or renovation (no prior expertise required)

Responsibilities

Be the primary point of contact for homeowners, delivering empathetic, structured support
Serve as the main liaison between homeowners and contractors, ensuring clear communication and efficient issue resolution
Use our playbooks and tools to guide homeowners step by step through their renovation journey, from financing to scope refinement to contractor selection
Collect feedback and flag patterns to your manager that could improve our process or tools
Partner with contractors and other stakeholders to ensure smooth handoffs and clear communication
Represent Realm with warmth, professionalism, and reliability in every interaction

Benefits

Play a meaningful role in helping homeowners bring their dream renovations to life
Grow your career in a professionalized customer success role with clear coaching and support
Competitive compensation and benefits: $55-70k base + commission ($80-100k all-in), with the opportunity for upwards growth
Collaborative, mission-driven team in a fast-paced startup environment

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