Renewed Administrator

The Raymond Corporation•Hanover Park, IL

6d•$24

About The Position

The Renewed Equipment Administrator manages the end-to-end lifecycle of used and refurbished equipment sales, serving as the primary liaison between Sales, Transportation, and external vendors. This role is responsible for strategic equipment sourcing, trade-in valuations, and managing the technical aspects of the "renewed" process—including rebuild quality, warranty claims, and profitability analysis. By leveraging CRM/ERP systems and maintaining strong vendor relationships, the Administrator ensures seamless order fulfillment and high-quality asset delivery.

Requirements

High School Diploma/ GED and 3 years of experience in material handling industry.
Proven experience using Microsoft Office applications, including Excel and Word, for reporting, tracking, and operational tasks.
Demonstrated experience managing inventory and overseeing asset allocation in a business or operational environment.
Proven ability to manage time effectively, work independently, and meet deadlines.
Demonstrated experience providing professional customer service and maintaining strong customer relationships.
Strong written and verbal communication skills, with experience interacting across all levels of an organization.
Demonstrated ability to plan, prioritize, and execute work across multiple tasks and responsibilities.
Proven experience managing multiple customer accounts or projects simultaneously with accuracy and attention to detail.
Consistent application of sound judgment and logical reasoning in operational decision-making.

Responsibilities

Develop and maintain strong working relationships with the Sales Department to facilitate used equipment transactions.
Serve as a primary point of contact for external vendors, customers, and internal departments to exchange critical information.
Source equipment through internal inventory, Raylease, Raymond Dealer networks, and wholesale channels based on client specifications.
Evaluate trade-in values for both Raymond and competitive equipment brands.
Procure new or refurbished batteries, chargers, and related industrial accessories.
Administer all Renewed and Wholesale transactions utilizing CRM and ERP systems.
Provide used price quotes based on unit age, condition, and market value.
Analyze renewed order profitability to ensure business financial targets are met.
Manage the full lifecycle of renewed order processing, including repair quotes and rebuild quality assessments.
Coordinate with the Transportation Department to manage shipping logistics for Renewed and Wholesale orders.
Process and manage all new or refurbished battery and accessory orders.
Facilitate and manage all Renewed Warranty claims from intake to resolution.
Maintain high standards of quality for all refurbished assets before delivery.
Perform related duties as assigned or as required by situational demands.