Renewals Specialist

Sonar • Austin, TX

2d • Hybrid

About The Position

At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific.

We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.

The impact you will have
As part of our exciting growth, our global Renewals Team is seeking a new team member to join us in the Live Music Capital of the World. You will play a key role in supporting customer retention and business growth for our SMB customers. You will work in a dynamic, fast-paced environment, collaborating closely with the teams across the Go-To-Market organisation, to ensure a smooth renewal process and deliver excellent service to our valued customers.

Requirements

• Proven experience in a similar role, within the software industry.
• Proactive with a customer-focused mindset.
• Ensures accuracy and thoroughness in all tasks.
• Strong relationship-building and communication skills.
• Dedication to producing precise, reliable, and professional outcomes.
• Adept at managing and excelling in fast-paced, international environments.
• Knowledge of Salesforce or a similar CRM.

Responsibilities

• Oversee the complete renewal process for existing contracts, proactively engaging with customers within a 90- 120 day window leading up to their contract expiration.
• Prepare and deliver accurate renewal quotes and proposals to customers, ensuring all terms meet both customer expectations and company policies.
• Collaborate closely with GTM teams, especially Sales and Customer Success, to craft and execute effective renewal strategies. This involves proactively engaging customers aligned with Account Managers to discuss renewals and identifying at-risk accounts.
• Manage the end-to-end administrative process, from initial quoting through to deal closure. Support contract processes and works closely with the Deal Desk.
• Identify and flag upsell and cross-sell opportunities, effectively handing them over to the Sales team.
• Maintain a high success rate both on time to close and close won ratio for subscription renewals
• Maintain and improve forecasting accuracy for renewals, providing regular reports to management.
• Categorize effectively churn reasons, to ensure reporting accuracy. Share customer feedback and insights.
• Actively participate in process improvements, identifying efficiencies and implementing best practices.
• Keep Salesforce and other CRM tools up-to-date with accurate renewal data.

Benefits

• Flexible comprehensive employee benefit package.
• We encourage usage of our robust time-off allocations. You will receive 23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays.
• We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.
• Generous discretionary Company Growth Bonus, paid annually.
• Fully paid parking in the heart of downtown Austin, Texas.
• Global workforce with employees in 20+ countries representing 35+ unique nationalities.
• We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.
• Monthly catered events, and team events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees