Renewals Specialist

SmartBear • Somerville, MA

3d • $80,000 - $80,000

About The Position

At SmartBear, we believe building great software starts with quality – and we’re helping our customers make that happen every day. Our solutions, featuring SmartBear AI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft.
Renewals Specialist
Drive customer retention and revenue growth by managing end-to-end renewal cycles for a defined portfolio of accounts.
Build trusted advisor relationships with customers to align SmartBear solutions with their evolving business needs.
Identify expansion opportunities through proactive engagement, product adoption, and value-driven conversations.

Requirements

• 1–2 years of experience in a customer-facing role such as renewals, sales, account management, or customer success.
• Bachelor’s degree or equivalent professional experience.
• Strong customer focus with the ability to build trusted relationships at multiple levels within an organization.
• Excellent written and verbal communication skills, including presentation skills.
• Strong analytical and problem-solving abilities with the ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Experience in software or SaaS environments (preferred).

Responsibilities

• Own and manage the full renewal lifecycle, ensuring timely and accurate processing of contracts to achieve retention targets.
• Strategically engage customers to understand business objectives and align SmartBear solutions to support long-term success.
• Drive product usage and adoption to maximize license utilization and uncover upsell and cross-sell opportunities.
• Partner cross-functionally with Sales, Customer Success, Finance, and Support to ensure a seamless customer experience.
• Monitor customer health signals and proactively address risks to minimize churn.
• Provide insights and feedback on customer product experiences to improve performance, value realization, and overall satisfaction.

Benefits

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.
• At SmartBear, we believe transparency in pay is part of how we build trust—with our employees, candidates, and community. Our compensation philosophy is grounded in market competitiveness, internal equity, and rewarding impact.
• We encourage candidates to view compensation as part of their total rewards experience at SmartBear. This includes performance-based bonuses for eligible roles, a generous benefits package that supports employees’ health and well-being, and promotes work-life balance through flexible time off and hybrid work options. You can build your career at SmartBear through professional development opportunities, and an inclusive, collaborative culture where everyone can thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level