Renewals Specialist (Hybrid Vancouver)
About The Position
Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. As a Renewal Specialist, you'll play a key role in driving customer retention by managing and renewing contracts and ensuring customer satisfaction. Your efforts will directly contribute to our company's growth and long-term success by building strong relationships and fostering loyalty with our existing clients. This is a hybrid role based in our Vancouver office, with in-office days Tuesday, Wednesday and Thursday.
Requirements
- Prior experience working in Renewals, Account Management or Customer Success role within Software or Technology Sales
- Experience using Salesforce.com
- Attention to detail and process are imperative; Team Player with collaborative mindset
- Track record of over-achieving goals/quota in past positions
- Strong math, written and verbal communications skills
- Software sales experience in software-as-a-service (SaaS)
Responsibilities
- Build and maintain strong customer relationships to effectively drive optimal Renewal retention rates
- Own the Renewal process for Direct Boomi Accounts, effectively communicating and negotiating all aspects of the Renewal to the customer including any contracts/proposals and price increases
- Collaborate with Account Managers and Field Account Executives to understand Account health as it pertains to their Renewal
- Work closely with Customer Success, Customer Support and Account Management when customer satisfaction or product issues arise
- Work with Account Managers and Field Account Executives when incremental upsells are identified during the Renewal conversations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
