Renewals Specialist

High Point Networks LLC•West Fargo, ND

1d•Onsite

About The Position

High Point Networks is a leading provider of information technology solutions in both SMB and enterprise-level markets, servicing customers from coast to coast. We specialize in anything that spans your network, data center, phone system and endpoints with a strong security focus across all things IT. Our Headquarters is in West Fargo, North Dakota with additional regional offices throughout the Midwest. When you become part of our team, your career opportunities are endless. We offer our team members competitive compensation and world-class benefits. Our culture is easy to live but hard to describe. Come see exactly what it means to be a part of the High Point Networks team. JOB SUMMARY High Point Networks is seeking a detail oriented and self-motivated Renewals Specialist with strong communication and organizational skills. This role is responsible for maintaining accurate contract and configuration data within our CRM, preparing renewal quotes, processing orders, and delivering high quality support to both customers and Account Managers. The ideal candidate is proactive, collaborative, and comfortable managing multiple priorities in a fast paced environment.

Requirements

Experience working with CRM systems and strong data entry accuracy.
Strong communication and relationship building skills with both internal and external sources.
Ability to manage multiple deadlines, prioritize tasks, and maintain attention to detail.
Proficiency with Microsoft Office or similar productivity tools.

Nice To Haves

Background in contract administration, renewals, sales operations, or customer support preferred.

Responsibilities

Maintain and update all contract configurations, pricing details, terms, and agreement records within the CRM to ensure accuracy and compliance with internal standards.
Conduct periodic audits of contract data to identify discrepancies, correct outdated information, and uphold data integrity across customer accounts.
Support process improvements related to contract documentation, data entry, and CRM workflows.
Collaborate with vendors, Account Managers, and customers to gather required information and validate contract details for upcoming renewals.
Prepare timely, accurate renewal quotes based on product usage, pricing models, and contract terms, ensuring alignment with internal policies.
Communicate proactively with stakeholders to clarify requirements, address questions, and revise quotes as needed.
Monitor expiring and expired contracts and initiate outreach to customers and Account Managers to discuss renewal timelines, required actions, and potential service impacts.
Track all follow-up activities in the CRM and maintain clear documentation of communication history, decisions, and next steps.
Provide guidance to customers on renewal processes, contract terms, and available options.
Process finalized agreements by verifying contract terms, updating CRM records, and coordinating with internal teams to ensure proper activation or renewal of services.
Prepare and send formal agreement confirmations to customers, ensuring accuracy and clarity in all documentation.
Maintain organized digital records of all agreements and related correspondence.