Renewals Specialist, Sales

Amplify

11d•$57,000 - $60,000

About The Position

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com. The Renewals Specialist plays a key role in managing and optimizing our subscription accounts to ensure a seamless customer experience. This role involves renewing, up-selling, and closing high-volume renewals with upcoming expirations to drive revenue for assigned accounts. You will collaborate with cross-functional teams to maintain an accurate pipeline, ensuring effective forecasting and achieving high renewal rates, all while delivering exceptional accuracy, efficiency, and service to our customers. This role is under the leadership of the Vice President of Revenue Generation and Renewals and Renewal Management.

Requirements

2+ years of work experience in a fast-paced corporate environment and/or educational setting
2+ years of experience with Salesforce
Proficiency in Google Suite applications or the equivalent Microsoft applications
Experience with sales and/or contract renewals, showcasing a proven track record
Ability to travel up to 10% of the time for training and national sales meetings.

Nice To Haves

3+ years of professional work experience in the K-12 education space
Understanding of Amplify’s products
Proficiency with Google Suite
Proficiency with Excel or Google Sheets, with an understanding of pivot tables and vlookup
Self-motivated, diligent, persistent, dependable, and possessing strong leadership skills
Strong communication and organizational skills
Ability to handle high-volume transactions while working collaboratively
Ability to respond quickly to multiple ad hoc requests while meeting customer expectations

Responsibilities

Create subscription renewal quotes for existing customers.
Proactively contact and work with customers with expiring subscriptions to maximize renewal rates and leverage cross-sell and upsell opportunities.
Manage the high-volume renewal activities, including quoting and ensuring timely renewals.
Address internal and external inquiries regarding renewal accounts and quoting.
Collaborate with Account Executives and Customer Success teams to provide renewal opportunities for strategic accounts.
Collaborate with cross-functional teams to maintain an accurate pipeline for effective forecasting.
Understand Amplify products to effectively up-sell and renew customers.
Provide exceptional customer service by advancing service issues to the appropriate parties.
Use Salesforce.com to organize and track renewal status for assigned territory customers.
Maintain all workflow Service Level Agreements set by Leadership.
Continuously contribute to improving the renewal process to enhance efficiency and effectiveness.
Undertake additional projects as assigned to support the overall objectives of the Renewals team.

Benefits

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs.

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