Renewals Specialist (SHS005)

Sylvan Road Capital, LLC•Atlanta, GA

8h•$26 - $28•Remote

About The Position

Sylvan Road is a technology-enabled, data-centric, and vertically integrated investment management firm focused on single-family real estate. As a pioneer of the emerging institutional asset class of single-family rental housing, Sylvan Road has developed a sophisticated business model over the last decade. We have several distinct business operations in investment management, brokerage, construction, property management, field services and software development, each of which operates in concert with each other to deliver on investor returns and resident satisfaction. Operating primarily as a virtual employer, our success comes from the high value we place on our people, process and technology. Sylvan Road is experiencing tremendous growth, so we are in the midst of an exciting transformation to better support a high-growth, dynamic business. This opportunity will enable you to make a significant and notable impact within our organization and to contribute to our development. We come to work every day excited by the growth of our industry and our company as we play a role in spurring its expansion and success. We are looking for like-minded people who are passionate about driving innovation in order to make a meaningful difference for our employees, residents and investors. The Renewal Specialist plays a critical role in driving lease renewal success and enhancing resident retention. Responsible for achieving a minimum of 70% gross renewals month over month, this individual will focus heavily on delivering a best-in-class resident experience throughout the renewal lifecycle. The role involves close collaboration with cross-functional teams including Resident Experience, Maintenance, Asset Management, and Senior Leadership to ensure every resident interaction is seamless and solution-oriented. Sylvan Homes, a full-service Single Family Rental company, seeks a Renewal Specialist to join our rapidly growing team. The Renewal Specialist will be instrumental in ensuring that all residents have a positive relationship with Sylvan Homes. Reporting to the Director of Utilities and Renewals., the Renewal Specialist will be responsible for providing renewal support for all residents.

Requirements

Active Real Estate License is required
High school diploma or equivalent; Bachelor's degree preferred.
Previous experience in leasing or property management.
Customer service experience is essential.
Strong understanding of leasing regulations and fair housing laws.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Knowledge of Propertyware preferred.
Proficient in Google Suite and strong technology skills.
Customer-centric mindset with a positive attitude.
Detail-oriented with strong problem-solving skills.
Ability to manage confidential information with discretion.
Capable of working independently and as part of a team in a remote environment.
Evening and weekend availability is required.

Responsibilities

Manage annual renewals for all residents with communication beginning 180 days prior to lease expiration.
Initiate timely outreach to residents and remain compliant with the SLAs set forth for this role
Present the provided customized renewal options that reflect market conditions and resident history
Educate residents on benefits of renewing, including financial savings, convenience, and loyalty perks
Track and manage all lease expiration pipelines, including offer statuses, follow-ups, and escalation needs
Partner with maintenance and resident experience teams to resolve outstanding issues impacting renewals
Document all resident communication and renewal decisions accurately in the property management system
Monitor renewal trends and provide feedback to pricing and operations teams
Handle lease negotiations and resident objections professionally, aiming to retain long-term tenancy
Support residents with lease questions and ensure timely execution of agreements
Remain flexible and adaptable—responsibilities may evolve to meet business needs and improve resident experience. Adaptability and a willingness to take on new challenges are essential.