Renewals Specialist III

Everfox • Herndon, VA

19d

About The Position

As a Renewals Sales Representative at Everfox, you will manage relationships with existing customers and drive revenue growth through renewals, cross-sell, and up-sell opportunities. You will work closely with field representatives to ensure customers' needs are met, helping them leverage Everfox’s industry-leading Web, data, and email content security solutions. This role is critical to maintaining Everfox’s reputation for exceptional customer care and ensuring clients continue to receive the best-in-class protection against modern security threats.

Requirements

• Proven success in managing and growing existing accounts in a B2B environment.
• Experience closing business deals, particularly in high-tech or cybersecurity organizations.
• Proficient with CRM systems, including Salesforce, and capable of maintaining accurate sales records.
• Strong communication and negotiation skills, with a customer-centric approach to account management.
• Ability to handle multiple accounts, prioritize tasks, and meet deadlines in a fast-paced environment.

Nice To Haves

• Experience selling to C-Suite executives is a plus.

Responsibilities

• Account Management & Renewals: Develop and maintain strong relationships with existing Everfox customers, focusing on securing renewals to ensure customer retention and long-term satisfaction.
• Collaborate with field sales, system integrators, and value-added resellers to uncover and capitalize on cross-sell and up-sell opportunities across Everfox’s security portfolio.
• Leverage Everfox’s multi-channel sales approach to position the best solution for each customer’s unique needs.
• Sales Strategy & Planning: Create and execute a comprehensive territory development plan to drive success in managing renewals and growing the account portfolio.
• Prioritize sales activities to meet agreed-upon targets for customer renewals and expanded sales opportunities.
• Pipeline & Forecasting: Maintain a strong pipeline of opportunities, providing accurate, regular forecasts and reporting to senior management on both renewal and cross-sell progress.
• Track customer interactions and opportunities within Salesforce and other internal systems, ensuring timely follow-up and closure of identified sales.
• Collaboration & Communication: Work closely with internal teams, including Sales Engineering, Channel, and Executives, to engage the right resources at the right time and drive optimal customer outcomes.
• Actively participate in internal and external meetings to provide insight, share knowledge, and continuously improve sales strategies.
• Customer Engagement & Outreach: Conduct outbound calls to end users and resellers to manage opportunities, gather insights, and close sales.
• Attend external customer meetings as needed to build relationships and identify additional opportunities for account growth.
• Risk Management: Identify at-risk renewals early and collaborate with the Inside Sales Manager to develop action plans that mitigate potential churn.
• Escalate complex or high-risk opportunities as needed to ensure successful closure.
• Professional Development: Stay updated on industry trends, competitive landscape, and Everfox product advancements.
• Continuously develop relevant sales techniques and knowledge through internal training and self-directed learning.

Benefits

• Competitive salary and bonus structure based on performance.
• Opportunity to work in a dynamic, high-growth cybersecurity industry.
• Access to industry-leading products and tools that empower customers to protect their businesses.
• A collaborative, high-energy work environment with opportunities for career growth.
• flexible PTO
• a 401k match
• contribution to healthcare coverages

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed