Renewals Operations Lead

Asana•San Francisco, CA

2d•Hybrid

About The Position

The GTM Ops, Strategy, Field Readiness, and Sales Development team at Asana enables growth, efficiency, and performance at scale through the strategic management of revenue operations, systems, strategy, and enablement. This team encompasses five key areas: Revenue Operations, Systems & Process Management, Strategy and Performance Optimization, Enablement + Training, and Sales Development-- all focused on driving operational excellence and maximizing sales productivity across the organization. We’re looking for a Renewal Operations Lead who will play a critical role in managing and optimizing our renewal systems, tools, and process. As a key player on our Revenue Operations team, you will be the primary operational partner to the Global Head of Renewals. This role will work cross-functionally streamline our renewal motion, ensuring exceptional data integrity, process efficiency, and enablement, directly contributing to the company's retention and growth goals. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

Requirements

Bachelor's degree or higher
Proven experience (5+ years) in a Renewal Operations or similar role within a B2B SaaS company.
Strong analytical skills with the ability to interpret data and experience designing and developing reports, metrics, and dashboards
Exceptional attention to detail
Excellent communication skills
Experience with CRM software (ideally Salesforce and CPQ), forecasting and pipeline management tools, and other customer success tools.
Experience developing requirements and partnering with Technology teams
Ability to work in a fast-paced, dynamic environment with changing priorities.
Self-starter. Someone who is motivated by driving continuous improvement.
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

Responsibilities

Partner with the Global Head of Renewals, CX, and RevOps leadership to ensure the Renewals team has the process, tools, and documentation needed enabling highly accurate forecasting and timely and efficient contract renewals.
Collaborate with sales, customer success, renewals, technology and finance teams to identify systematic opportunities and risks in the renewal motion with the goal of improving renewal rates and customer satisfaction. Develop and implement related solutions.
Help lead and optimize the Renewals ecosystem of tools, processes, and enablement by working closely with our Enterprise Technology partners to scope business requirements and guide implementation of new features and enhancements
Develop and maintain operational documentation for the Renewals Team covering topics including deal execution, forecasting, compensation policy, book building and assignment activities.
Analyze renewal data to identify trends and areas for data, technology, and process improvement.
Collaborate with Revenue Strategy on capacity planning. Aligning on headcount, assigning customer books of business, and flagging when capacity thresholds are approached or exceeded.
Partner with Renewal Leadership and Revenue Strategy on capacity planning, book of business assignments, and territory design to ensure optimal coverage and efficient resource allocation.
Build and maintain system telemetry to proactively identify potential data inconsistencies, broken process, or team resourcing constraints
Support the Renewal team in deal execution, forecasting, data updates, bug reporting/workaround development, and other ad hoc requests
Lead projects and initiatives focused on improving productivity and simplifying processes throughout the Renewals organization, representing the Renewals business requirements in key cross-departmental projects