Renewals Manager
About The Position
HockeyStack is building the agent infrastructure for enterprise revenue. We spent five years building the only data architecture that preserves causality across the full revenue stack — every interaction, every signal, in sequence. On top of that foundation, we built Nex-lm, a purpose-built AI engine that compiles natural language into deterministic agent workflows. The result is a platform that can extract the revenue blueprint from a company's data, encode it into repeatable automations, and execute it across sales, marketing, and customer success — consistently, at scale. We are not building a dashboard tool with an AI feature. We are building the operating layer that replaces the human bottleneck in enterprise revenue organizations. This is a category being defined right now, and we intend to own it. We have raised $50M+ from Bessemer Venture Partners, General Catalyst, Y Combinator, and others. We operate fully in-person in San Francisco. We move fast and we hire people who want to win. Since launching late 2023, we have grown to 8-figures in ARR, process over 60 TB of revenue data monthly, and we are working with some of the largest B2B companies in the world like Microsoft, Harvey, New Relic, Collibra, etc. 🚀 Your Mission We are seeking a highly organized and proactive Renewals Manager to take ownership of the SMB renewal book of business. In this role, you will build processes, manage the renewal pipeline, protect revenue, and identify accounts that are ready for growth. This is a high-volume, high-accountability position where you will be responsible for developing a scalable renewal strategy.
Requirements
- 2+ years of Sales Development Representative (SDR) experience, or at least 1 year in a Renewals Manager or similar customer-facing revenue role
- Proven track record of consistently meeting or exceeding sales quotas and performance targets
- Exceptional organizational and time management skills, with the ability to manage multiple priorities, maintain strong attention to detail, and ensure seamless execution
- Highly proactive with a strong sense of urgency, anticipating challenges and addressing issues before they arise
- Strong negotiation and communication skills, with the ability to confidently engage procurement, legal, and other cross-functional stakeholders
- Hands-on experience with Salesforce CRM is required
Nice To Haves
- Familiarity with CPQ tools is a strong advantage
- Prior experience in a B2B SaaS environment is highly preferred
Responsibilities
- Manage and execute SMB renewals across a growing book of business, maintaining 90/60/30-day visibility.
- Accurately forecast renewal outcomes on a monthly and quarterly basis.
- Evaluate account health across the entire portfolio and develop mitigation strategies for at-risk accounts.
- Build scalable renewal processes and oversee the end-to-end SFDC workflow.
- Collaborate with Support, RevOps, and Finance to manage the renewal lifecycle.
- Negotiate pricing, terms, and multi-year agreements, including direct negotiations with procurement and legal teams.
- Track and report on renewal rates, churn, and expansion metrics.
- Serve as an escalation point for red-health accounts and route upsell-ready accounts to the appropriate AM
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
