Manager, Renewals

Perforce•Minneapolis, MN

1d•$100,000 - $110,000

About The Position

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: The Manager, Revenue Operations is responsible for managing all aspects of the annual renewal process and recurring revenue for an assigned portfolio of brands. The position oversees a team responsible for sales order processing and the end-to-end renewals process including but not limited to advanced invoicing, license management, quoting, order fulfillment, post-sales activities, and maintaining the customer database. The role works directly with Revenue Operations leadership to help drive revenue growth, customer retention and process improvements.

Requirements

Bachelor’s Degree, preferably in Business Operations, Management, or related program
2+ years' experience in Revenue Operations, Renewals Management, Sales Operations, Customer Success, Account Management, or relevant experience
Financial skills and acumen to understand and report on revenue management and performance levers
Experience leading, coaching, and mentoring a large team of direct reports
Experience in collaborating within a team of managers and leadership to achieve common goals and meet or exceed performance expectations
Excellent written and oral communication skills; ability to communicate effectively with all levels of an organization
High attention to detail; ability to deliver across multiple tasks simultaneously
Deep working and administrative knowledge of CRM software – Salesforce preferred
Proficient in Excel and Microsoft Office suite of products

Nice To Haves

PowerBI and NetSuite experience a plus

Responsibilities

Own, end-to-end renewals process to support revenue growth and customer retention
Oversee sales order processing, license key management and related customer support case management
Act as cross functional liaison between Revenue Operations and other departments
Own the renewal performance and forecasting of an assigned portfolio of brands, day to day order-to-cash renewal cycle, utilization of business systems and accuracy of customer data
Continuously reports on recurring revenue metrics with a good understanding of KPIs (key performance indicators) and how they can be impacted
Tracks key metrics such as renewal pipeline, advanced billings, and bookings
Provide Revenue Operations Leadership with regular performance updates and accurate visibility to KPIs
Provide accurate performance forecasts weekly or as required by the business
Share insights on renewal performance, risks and current trends
Enable team to preserve and enhance customer relationships and contracts
Identify and implement strategies to optimize customer outreach to drive successful contract renewals, maximize revenue growth and retention
Responsible for converting upcoming and overdue renewal pipeline to realized customer commitments
Lead a team of Revenue Operations professionals in alignment with our customer first and A.A.E.O.U. values. (Accuracy, Accountability, Efficiency, Ownership and Urgency)
Enable and empower the renewals team to provide customers a personalized level of service that reinforces the value of Perforce
Resolve complex customer issues and remove roadblocks to ensure on-time customer commitments and identify customer requirements
Coach, mentor and conduct training aligned with determined areas of improvement for the team to help establish career pathing
Enable team members with skills to improve their confidence, product knowledge, and communication skills
Other related duties, as assigned