Renewals Manager

ClearGov•Maynard, MA

3d•Hybrid

About The Position

The Renewals Manager plays a critical role in ClearGov’s revenue retention and growth strategy. You will own the end-to-end renewal process for a portfolio of public sector customers, ensuring high gross and net revenue retention through proactive engagement, contract execution, and close collaboration with Customer Success, Sales, and Finance. This role requires a strong understanding of public sector procurement cycles, multi-year agreements, and budget-driven buying behavior, as well as the ability to balance customer advocacy with commercial outcomes.

Requirements

5+ years of experience in renewals, account management, customer success, or sales within a SaaS organization.
Experience working with public sector customers (municipalities, school districts, or government agencies) strongly preferred.
Proven track record of meeting or exceeding renewal and retention targets in a recurring revenue environment.
Strong negotiation skills with the ability to balance customer needs and business outcomes.
Highly analytical, with comfort working in CRM systems (Salesforce preferred) and forecasting tools.
Excellent communication skills and the ability to influence cross-functional stakeholders.
Detail-oriented, organized, and capable of managing a high-volume renewal book with varying timelines.
Comfortable operating in a scaling SaaS environment with evolving processes.

Responsibilities

Manage the full renewal lifecycle for a defined book of business, including forecasting, pricing, negotiations, and timely contract execution.
Drive on-time renewals while minimizing churn and contraction risk.
Build trusted relationships with customer decision-makers, including finance directors, administrators, and procurement stakeholders.
Navigate public sector approval processes, budget calendars, and governing body requirements.
Partner with Customer Success and Account Executives to identify expansion, upsell, and multi-year renewal opportunities.
Support net revenue retention goals through thoughtful renewal structuring and value-based conversations.
Maintain accurate renewal forecasts and pipeline visibility in CRM.
Track and report on renewal KPIs, including gross retention, net retention, churn reasons, and renewal cycle time.
Proactively identify renewal risk and partner cross-functionally to address adoption, value realization, or pricing concerns.
Ensure early engagement well ahead of renewal dates, particularly for customers with complex approval processes.
Collaborate closely with Customer Success, Sales, Finance, and Legal to align renewal strategy with Gravity's growth objectives.
Continuously improve renewal processes, templates, and playbooks to support scale.