Renewals Manager, SMB (Emerging)

Procore Technologies • Austin, TX

26d • $27 - $37 • Onsite

About The Position

We’re looking for an Renewals Manager, SMB (Emerging) to join Procore’s Sales team. In this role, you’ll apply an understanding of Procore’s products, sales methodology, processes, and customer base while selling to small and medium business accounts. You’ll focus on an assigned book of business of companies with accounts up for renewal who can continue to benefit from Procore’s world-class project management tool for the construction industry. The primary function of this position is timely contract renewals with a laser-focus on customer retention.. This includes conducting value selling, negotiation, and execution of contract renewals. This position will report to the Manager, SMB Markets. This position will be based at our office in Carpinteria, CA, Austin, TX, or Tampa, FL. We are looking for candidates to join us immediately!

Requirements

• Bachelor’s degree preferred, or equivalent work experience
• 1+ years of demonstrated B2B sales, account management, preferably in SaaS
• Strong work ethic and a desire to win
• Proven ability to communicate effectively via telephone and email with customers
• Highly skilled at building and maintaining strong rapport with customers
• Skilled negotiator
• Ability and resilience to work in a fast-paced sales environment
• Self-aware, reflective, and able to digest feedback critically and adapt to overcome challenges
• Experience with CRM and opportunity management systems, preferably Salesforce.com
• Proficiency with Microsoft Office products and online collaboration tools

Nice To Haves

• Familiarity with the construction or SaaS industry is a plus

Responsibilities

• Oversee all assigned contract renewals to ensure timely and accurate execution
• Proactively engage with customers well in advance of their renewal date to understand their satisfaction, usage, and future needs
• Manage and maintain accurate accounts and opportunities within Salesforce.com
• Maintain accurate and up-to-date forecasts; provide sales management with reports on sales activities and projects as requested
• Conduct daily activities including: Pre-call research and planning to make a high volume of calls per day
• Identify potential upgrade and/or expansion opportunities and partner with upsell reps
• Own contract processes, including quote creation, sending of order forms, and tracking signature progress
• Achieve or exceed monthly and quarterly targets
• Obtain repeat business, referrals, and references by applying an understanding of the unique requirements of your customers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level