Renewals Associate

Marco Technologies

12h•$19 - $27•Remote

About The Position

The Renewals Associate is responsible for facilitating accurate, timely and quality transactions of all renewal products and solutions that contribute to a high level of client satisfaction. The Renewals Associate will help develop competencies, support corporate initiatives and philosophies. Through teaming, the Renewals Associate will provide superior service and support to the client.

Requirements

Associate’s degree and two years of relevant experience; or equivalent combination of education and experience.
Natural aptitude for outcome-based reasoning.
Demonstrate excellent verbal and written communication skills with internal and external clients.
Self-starter, ability to plan and implement sales strategy with limited supervision.
Ability to thrive in a competitive, goal-driven environment.
Excellent organizational skills with the ability to maintain accurate and detailed records of sales activity.
Ability to prioritize responsibilities and to operate with changing priorities.
Demonstrate ability to work effectively and professional with all types of people and situations.
Demonstrates a strong attention to detail to ensure accuracy and quality.
Strong desire to help others achieve sales success, anticipate their needs and take initiative to ensure positive sales outcomes.

Responsibilities

Monitoring execution of renewal timeline.
Assisting and collaborating with the internal clients effectively and efficiently to complete renewal activities including, but not limited to, product inquiry, quote preparation and order processing.
Facilitating renewals, including gathering data from multiple sources to accurately and proactively create quotes up to 90 days prior to expiration.
Validating quotes for accuracy, including special pricing from vendors and designated gross margin targets.
Maintaining accurate and complete documentation within Salesforce opportunities/cases and Sell, making sure required fields are completed and vendor quotes are attached.
Building standard work (reviewing and revising as necessary).
Consulting with internal teams to enhance workflow within sales tools.
Identifying strategies to garner takeover renewals.
Developing and executing strategy on acquisition renewals.
Collaborating with Client Retention Manager and other Marco leadership on strategic initiatives.
Develop and maintain in-depth knowledge of company products and services, Marco sales processes, markets, trends, competitors, and clients to maximize efficiency and effectiveness.
Support Marco’s commitment to total client satisfaction through active participation in the Corrective Action Request (CAR) process including prompt research and resolution.