Renewals Account Manager

Enova • New York, NY

102d • $21 - $30 • Hybrid

About The Position

As an Account Manager, you will help manage relationships with our existing customers, while also helping current customers access more working capital for their business. This position requires creative thinking, resilience, and the ability to work not only with small business owners, but also with our partners.

Requirements

• 3+ years sales experience through high-volume phone and email communications
• Self-motivated, driven to work hard in a fast-paced environment
• Excellent organizational/time management skills to ensure follow up with all customers
• Experience in professional relationship building and negotiation skills
• Able to effectively communicate in both written and verbally, as well as cross functionally
• Proficient in Microsoft Excel, Outlook, PowerPoint, and Word
• Experience with Salesforce a plus

Responsibilities

• Manage a portfolio of existing clients and maintain continued contact with existing customer base
• Generate Renewal business from our past and current small business customers through high phone and email activity.
• Follow up with customers regarding their experience, respond to requests, introduce new products, and solve/refer problems and issues
• Close renewal business consistently at or above quota level
• Be an effective partner with Account Management to maintain partner relationships
• Understand market trends and competition within the online lending space
• Negotiate contracts for both partners and business owners
• Ability to put together and analyze data to effectively strategize with partners

Benefits

• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 501-1,000 employees