Renewals Account Manager - East/Federal

Redis

41d•$84,700 - $126,980

About The Position

We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Requirements

5+ years of quota-carrying experience in renewals, with a proven track record of achieving targets.
Strong verbal and written communication skills, with the ability to present to diverse audiences.
Excellent problem-solving, organizational, and negotiation skills.
Team-focused with the ability to thrive in a fast-paced, dynamic environment.
Relationship-building skills with internal and external stakeholders.
Highly driven and competitive with a strong desire for success.

Nice To Haves

Experience in database, cloud, or infrastructure technology is a plus

Responsibilities

Lead the renewal process for assigned accounts with Federal and in the EasternUnited States regions to improve renewal rates.
Engage with customers 180 days before renewal deadlines to secure timely renewals & multi-year contracts.
Prepare accurate renewal quotes and contracts in line with company policies.
Ability to independently run a full renewals process with efficiency and urgency
Build strong relationships with customers to understand their needs and challenges.
Present renewal information independently and confidently
Clearly communicate complex renewal contracts
Address customer objections related to renewals.
Negotiate contract terms and pricing for mutually beneficial agreement.
Creativity with deal structure.
Use reporting tools to track renewal performance, maintain accurate & timely forecast, and identify at-risk accounts.
Report regularly to management on renewal status and key metrics.
Develop strong cross-functional relationships with sales, customer success, and other internal teams for a cohesive renewal approach.
Strong collaboration around problem solving
Demonstrates patience and assertiveness on their expertise
Serve as a trusted advisor, providing guidance and insights for complex renewals