Internal Job Posting: Renewal Specialist

Trader PhD LLC • West Des Moines, IA

2d

About The Position

As a Renewal Specialist, you will play a key role in managing and executing contract renewals while focusing on customer trust and retention. Your efforts will directly impact churn reduction and long-term customer satisfaction. You'll collaborate with a small, focused team to handle renewals efficiently, follow up with past contacts, and support performance initiatives during slower business cycles.

Requirements

• Minimum 2 years with proven success as an Account Manager
• Strong communication and relationship-building skills
• Proven ability to manage multiple accounts and deadlines
• Proven ability to accurately enter data in Salesforce
• Empathetic, proactive, and customer-focused approach

Responsibilities

• Own the end-to-end renewal process for existing customers, including handling accounts marked as "No Longer With Company" (NLWC).
• Monitor and manage upcoming renewals, ensuring timely outreach and follow-up.
• Proactively identify renewal risks and work to resolve issues before contract expiration.
• Reconnect with dormant or inactive customers to reignite interest and rebuild trust.
• Collaborate with Customer Success or Sales to strategize outreach for at-risk accounts.
• Develop and implement effective sales strategies to meet or exceed sales targets. Adhere to department dial quotas.
• Manage a portion of new leads as capacity allows, balancing between new opportunities and renewal responsibilities.
• Negotiate contracts and close sales deals to achieve sales goals.
• Serve as the primary point of contact for clients, addressing any issues or concerns promptly and ensuring a high level of customer satisfaction. Must be friendly and persuasive.
• Assist with survey and complaint follow-up tasks to mitigate churn and resolve customer pain points.
• Attend renewal training to share best practices and provide insights to account managers responsible for conducting their own renewal calls.
• Serve as a knowledgeable point of contact, offering guidance, feedback, and support to account managers before and during the renewal process to help ensure successful outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees