Renewal Specialist

15Five

9d • $60,000 - $80,000 • Remote

About The Position

15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use, delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.

A career at 15Five is more than a job, it’s a culture of personal and professional growth. We’re a fully remote, high-purpose, high-performance team that gives you the chance to build the future of work together - where you'll be surrounded by a culture anchored in No BS, High Standards & High Support, and Work in the future.

The Renewal Specialist protects and stabilizes retention across a high-volume portfolio of primarily unowned and scaled accounts, ensuring predictable renewal execution through a risk-prioritized, data-driven system. By leveraging AI-enabled insights, automation, and targeted outreach, the Renewal Specialist proactively identifies churn risk, leads negotiations, manages stakeholder relationships, and ensures customers are renewal-ready by reinforcing realized value and positioning them for continued success and outcomes with the platform.

Requirements

• Demonstrated success managing high-volume renewal or commercial portfolios, including contract negotiation and retention ownership
• Genuinely love the craft of sales!
• Strong executive presence and negotiation capability, with the ability to lead commercially complex renewal discussions
• Proven ability to prioritize effectively using data and risk indicators in fast-paced, high-volume environments
• Ability to orchestrate cross-functional internal resources to resolve customer risks and stabilize renewal outcomes
• Experience leveraging automation, AI-driven tools, and modern GTM systems to scale customer engagement
• Adaptability in dynamic, fast-changing environments, navigating ambiguity while maintaining execution consistency
• Thrives in startup environments, energized by building, scaling, and shaping long-term company potential

Responsibilities

• Own end-to-end renewal execution across the prioritized unowned portfolio, including outreach, negotiation, contracting, and forecast management, supported by AI and automation
• Lead renewal readiness conversations with executive stakeholders to ensure alignment on continued platform adoption and outcomes
• Monitor and act on risk signals to proactively mitigate churn risk
• Execute targeted engagement strategies across risk tiers, balancing scaled automation with strategic human intervention where risk warrants
• Escalate at-risk accounts early and orchestrate internal cross-functional resources to drive retention outcomes
• Maintain disciplined CRM hygiene, renewal stage progression, and forecasting accuracy
• Continuously provide feedback to improve risk signals, automation workflows, and renewal playbooks

Benefits

• Medical, dental, vision with 15Five cost subsidy
• Employer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs
• Inclusive Benefits Stipend
• Access to mental health and wellness resources
• Flexible Time Off Program
• Generous paid leave for new parents
• Military leave
• Paid Company Holidays
• Sabbatical Program
• 401K with 4% Matching after 6 months
• Remote work
• Work with experts in leadership, culture, and personal development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed