About The Position
Process customer license audits for Sales and Customer Success, addressing discrepancies as they arise Ensure prompt and accurate responses to inbound customer requests and internal communications Deliver excellent customer service throughout the renewal lifecycle Ensure all renewals are completed prior to their expiration date Manage a pipeline of renewal quotes and orders with strong prioritization and time management Process monthly renewals for assigned Arena customers and submit to the correct customer contacts Strong time management skills with the ability to prioritize competing deadlines Ability to quickly understand technical and pricing concepts Strong customer service mindset Effective collaborator across teams Exceptional attention to detail Comfortable working independently Strong multitasking ability Passion for analytical thinking, problem‑solving, and organization Ability to escalate issues appropriately Excellent communication skills, including the ability to clearly convey policies and constraints
Requirements
- Strong time management skills with the ability to prioritize competing deadlines
- Ability to quickly understand technical and pricing concepts
- Strong customer service mindset
- Effective collaborator across teams
- Exceptional attention to detail
- Comfortable working independently
- Strong multitasking ability
- Passion for analytical thinking, problem‑solving, and organization
- Excellent communication skills
- 1-2 years of contract renewals, customer success, or inside sales experience
- Experience with Salesforce and Salesforce CPQ
Responsibilities
- Process customer license audits for Sales and Customer Success, addressing discrepancies as they arise
- Ensure prompt and accurate responses to inbound customer requests and internal communications
- Deliver excellent customer service throughout the renewal lifecycle
- Ensure all renewals are completed prior to their expiration date
- Manage a pipeline of renewal quotes and orders with strong prioritization and time management
- Process monthly renewals for assigned Arena customers and submit to the correct customer contacts
- Ability to escalate issues appropriately
- Ability to clearly convey policies and constraints
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
