Renewal Sales Representative

PTC

3d • $75,000 - $98,000

About The Position

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. What You Will Do Partner cross‑functionally with Sales, Legal, Deal Desk, and Finance as needed Lead initial renewal contract negotiations with customers and escalate when appropriate Process customer license audits for Sales and Customer Success, addressing discrepancies as they arise Ensure prompt and accurate responses to inbound customer requests and internal communications Deliver excellent customer service throughout the renewal lifecycle Ensure all renewals are completed prior to their expiration date Manage a pipeline of renewal quotes and orders with strong prioritization and time management Maintain CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking Communicate customer feedback to the appropriate internal teams Process monthly renewals for assigned Arena customers and submit to the correct customer contacts Identify strategic opportunities through contract review and collaboration with Sales Communicate company policies and any limitations that may impact customer requests Recommend alternative subscription options when customer requests cannot be met Follow PTC’s Code of Conduct

Requirements

• Strong time management skills with the ability to prioritize competing deadlines
• Ability to quickly understand technical and pricing concepts
• Strong customer service mindset
• Effective collaborator across teams
• Exceptional attention to detail
• Comfortable working independently
• Strong multitasking ability
• Passion for analytical thinking, problem‑solving, and organization
• Ability to escalate issues appropriately
• Excellent communication skills, including the ability to clearly convey policies and constraints
• 1–2 years of contract renewals, customer success, or inside sales experience
• Experience with Salesforce and Salesforce CPQ

Responsibilities

• Partner cross‑functionally with Sales, Legal, Deal Desk, and Finance as needed
• Lead initial renewal contract negotiations with customers and escalate when appropriate
• Process customer license audits for Sales and Customer Success, addressing discrepancies as they arise
• Ensure prompt and accurate responses to inbound customer requests and internal communications
• Deliver excellent customer service throughout the renewal lifecycle
• Ensure all renewals are completed prior to their expiration date
• Manage a pipeline of renewal quotes and orders with strong prioritization and time management
• Maintain CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking
• Communicate customer feedback to the appropriate internal teams
• Process monthly renewals for assigned Arena customers and submit to the correct customer contacts
• Identify strategic opportunities through contract review and collaboration with Sales
• Communicate company policies and any limitations that may impact customer requests
• Recommend alternative subscription options when customer requests cannot be met
• Follow PTC’s Code of Conduct

Benefits

• Eligible employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock.
• Certain roles may also be eligible for participation in our equity programs.
• Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and if you are an office-assigned employee, a generous commuter subsidy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed